Pioneer Transport Services - Pioneer Transport Service: Huge Delivery Delay/Poor Customer Service
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Complaint by: Ramesh on December 12, 2010, 6:28 pm in Others

Through Pioneer Transport Service (2-6-16/17, Flat No. G3, Block A, Sri Lakshmi Saraswathi Apartment, LIC Colony, Sikh Village, Secunderabad 500009. Tel: 040-40059142), I have sent three boxes (house hold items, books, dvds & awards) to Madurai on 20th November 2010. They have charged 3090 INR for the same and confirmed me that the door delivery at madurai will happen on 25th November 2010.

As of today (12-Dec-2010), the shipment is not yet been made. I have been calling the office daily and they are not responding properly (also using abusive words and improper comments). Whenever I call, the contact person Mr A.K.Chowdhury (********55) is either not picking up the phone or giving false commitments that it will be delivered next day.

This has been a huge pain for me as back in my home, they are awaiting for the delivery daily and my calls are not being attended properly.

Please do let me know if you need any additional information. I request that there has to be some action taken on this company so that in future no one goes through such a pain.

Thanking you
Ramesh Manickavel

Complainant's Goal: To provide faster delivery/Attending customer calls seriously
Complainant's Target: Pioneer Transport Services
Complaint Location: IndiaAndhra PradeshHyderabad
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Recent Comments
2.
Sun, 26 Jun 2011  Saju Babu

These guys should be punished severy they lack sense of responsibility.
Such issue should be higlighted in consumer court and file a case in Police for fradulent transactions

1.
Sat, 22 Jan 2011  alok

I support this complaint. they suc...

ordered 1 deliver to orissa, in dec 31st 2010 and till Jan 22nd 2011 no news of the delivery . My parents are tired of pinging. it has brought in frustration and irritations to all. I have told them that i'll approach police if not responded within the due date. But to utter surprise ...its pathetic