I ordered 5 items from Pepperfry.com on 12-Oct-2012 because of some offer they had given. Tthe site displays delivery within 7 working days, however I did not receive any items for the next 10 days and when I contacted them, the reply given was that 7 working days were not completed as Saturdays, Sundays and Holidays are not working days for them.

I waited for 7 working days to get completed and after repeated calls, my first item got delivered on 25-Oct-2012.

I wanted a refund, however they assured me immediate delivery and I got my second item on 1-Nov-12.

Again, I have sent an email asking for a refund which I was assured of a "prompt response" on 3-Nov-12 and I have not got any reply till now.

I am a frequent shopper on the internet and I have found sites like yebhi.com, flipkart.com, jabong.com doing delivery within 3,4 days. In fact, I ordered 6 items on Yebhi.com on same day I ordered in pepperfry.com on 12-Oct-12 and I received all the items on 14-Oct-12.

Finally I would like to conclude by cautioning online shoppers not to order anything on pepperfry.com.

I have also attached the email for your reference.

Regards,
Chandramohan
---------- Forwarded message ----------
From: Pepperfry Support
Date: Sat, Nov 3, 2012 at 12:54 PM
Subject: Re: Re: Re: Pepperfry: Shipment # 100297210 for Order # 100312923 (EC-19367) (EC-21607)
To: "tcmohan@gmail.com"

Hi
,
Thank you for writing to us.
We are sorry for the inconvenience caused to you. I have escalated this issue on priority.
Be rest assured we will get back to you with an update and will ship your order as soon as possible.

For any further details call us @ our number 022 ********.. We are available from 8am to midnight.

Regards,
William
----------------------------------------------------
From: tcmohan@gmail.com
Sent: 2012-11-02 03:37:15
Subject: Re: Re: Pepperfry: Shipment # 100297210 for Order # 100312923 (EC-19367)

Hi,

Out of 5 items I have ordered, only 2 have been shipped, that too after 20 days.
Please refund the remaining asap.

Regards,
Chandramohan