I have dropped this mail to many sr. level people of the co. including H.O. but nothing has happened. Very sadly not even I got a single response from the co.
Present status - 05/06/14 - Deposited the phone with the showroom people for repair - problem - assessive light not working - heating up - not charging fully, quick discharge
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Respected Sirs,

With deep regret and concern I'm writing this mail to your goodself to inform the problem I have faced today with your Service Centre, Kollam, Kerala. They have replaced my non- faulty original board.

I have purchased a Samsung Smart Phone ( Galaxy Core - GT-18262) from Samsung Smart Cafe, Kollam, Kerala on 28/10/2013.

Today when I woke up in the morning my phone was totally dead. The phone was not charging properly (2-3% only in an hour) from many days. Today I went to your Smart Cafe, Kollam and reported the issue around 10.00am after checking they guided me to your Service Centre. I reached there before 11.00am and got tocken No.12. After checking my phone the executive told me that the battery is working fine and they need few hours to trace the exact issue and asked me to drop in at 1.00pm. When I reached back they said the problem is with the board and it needs to get replaced and they will complete it by 5.00pm. At 5.15pm they released me with a new board. Attached the service report for your ready reference. Even they denied to give me a copy of service report. This copy I took from outside while I was waiting for the product.

Now after spending the whole day at Service Centre (10am to 5pm) and reaching back home with replaced board the phone still showing the same problem - not charging & dead ( replaced my non-faulty original board ) Service Engineer failed to trace the problem before replacing the original part. Really unbelievable and pathetic service :( :(

The coat in the charger pin is getting off - I have never seen a plug of any product lose its pin cover - They refused to replace it as the warranty of the charger went off before a week and asked me to buy a new one worth Rs.1500/-. (I was hospitalised and out of town - how can I reach to your service centre for such a small issue and for a product under one year warranty) When we buy the phone the executives says the phone has one year warranty - never says the charger has only 6 months warranty. Normally a charger of the phone stays for years they never get damaged. 4 chargers of my old Nokia phones are still running without a single complaint. I have never heard a person complaining about a faulty charger that too immediately after purchase :(

Several times I have requested them to provide me the contact information of your Kerala branch located at Kochi so that I can inform them this issue and get some help. They simply denied and asked me to call the toll free no. with my complaint. When I'm in front of the service team of such a big group of co. why should I register a complain with customer care people? An officer named Mr.Ranjeesh K.T (ASM-Kochi) was also present there. I have begged him to provide me the contact info of his branch but very sadly he denied to give that and to help me. Is this the way to treat your so called valued customers?

I live 40km away from your service centere. In this heavy rain I Left home around 8.00am and reached back at 7.15pm. (here its heavy rainy season) I spend my whole day in your service center sitting and looking the executives and the sad and angry customers My day went in a single cup of tea. When I reached back my hungry handicapped kid was sleeping at sit out after reaching back from school as the home's key was with me. Buying a product of Samsung was my fault, nothing else.

As a punishment of buying a samsung phone - I have lost my original board and all the data stored from my phone except contact. I have lost my whole day. I work as a freelancer and I lost all the apps; lost my one day salary and got some good shout from the client. Now I cannot use this phone for two more days as tomorrow your cetre is closed due to "bandh" next day I have to suffer and spend a day like this with them. I have suffered, my handicapped kid has suffered. I was feeling like crying loudly. Some executives were living for the day after doing the work and earning a good salary for that day and I was sitting like a fool and wasting my day in your office.What was my fault? Buying a product from a top world leader? I could see a board in your despach counter "Save your precious time" is this the way samsung is helping their customers to save their precious time? Day after tomorrow again I have to suffer like this because of the pathetic service I got from your service centre team :( :( :( :( :( who will pay for my losses and sufferings?

I could see many angry people in your service center because of the faulty product. Some got problem after 2 months of purchase, many with faulty board, some with repeating problem after getting repaired and replacing board etc. When I left that place the tocken no. was nearing 100 in this heavy raining day. From this one can guess how many complaints Samsung mobile has each day. This is my second product which turned faulty after few months of its purchase. How can I now buy a new product from samsung or recommend someone to buy your products. Recenty I bought a product from Sony and their service was so quick and got my product replaced within two days.

I really wish my grievance reach to some responsible officer who understand the value of their position, their responsibility, value of their customers and who has some sympathy on the helpless grieving customers like me who suffer and lose their days like this.

I hope after reading my case I will get my phone replaced to solve all these issues and continue as a proud Samsung customer.

Thanks
Goldy (Anna)

update : 09/05/14 - Today again I went to another service centre of Samsung. The Engineer said the replaced board is faulty and need to replace that too but they are running out of stock. Such a pathetic service. Really Im sad and helpless.

10/5/14 - Now they are saying the battery is also dead and the other service people didnt changed the board. They set has the same old board. I really dont know whom should I trust. And they need 3 days time to change the board and battery..

13/5/14 - Still in confusion. From 7/5/14 mobile is with the service team. Now they are saying the other service centre didn't replaced the board. They made fool of me. This people are running out of stock of new board and battery :( God only knows how many more days it will take

16/5/14 - My phone is back with a new board and battery (paid)
21/05/14 - The phone has the same problem - NOT CHARGING AND DEAD - again planning to go to service centre tomorrow
05/06/14 - Deposited the phone with the showroom people again for repair - problem - assessive light not working - heating up - not charging fully, quick discharge

- God only know this time what they are going to say or how many more struggles I have behind this phone.

This mail went to the following peoples of the co.
support.india@samsung.com
GM Marketing - t.sandeep@samsung.com
regional manager- vinod.gupta@samsung.com
country head- mobile- v.taneja@samsung.com
marketing@samsungindia.com
VP Corporate Affairs - b.ambrish@samsung.com
anand.dhand@samsung.com
elkana.ezekiel@samsung.com
ravinder.zutshi@samsung.com, rajkuma.rishi@samsung.com, mahesh.krishnan@samsung.com
Manish K Srivastava - s.manish@samsung.com
Bishor Kurian - branch service manger
vikas.madan@samsung.com - ‎Dy.General Manager
arun.gupta@samsung.com
sanjay.gupta@samsung.com
sanjit.nair@samsung.com
manu.sharma@samsung.com
sanjit.nair@samsung.com