I bought SUN direct DTH last year and used it for few months. One day I saw a message on the screen that the satellite has been changed and I have to call customer service to get it fixed. Inspite of calling multiple times and speaking to various people including many rude executives, no one turned up for almost a month. Finally I decided to switch to Tata Sky.
Recently I shifted my house and called up Tata Sky to shift the connection. They got it done the very next day. I thought of taking an additional connection and decided to go for SUN Direct again expecting the service to be better. It is disgusting to know that SUN DIRECT DTH network being a one of the largest DTH network providers is really proving to be hype at least in Pune. We have had enough for trusting and being a customer who had to wait days together just to transfer existing connection to the relocated residence. In spite of repeated calls to customer care, they are least bothered. It is pity that we have to unfortunately bestow such a remark and name. Our sincere advice to all people is that if you have such irresponsible response from such companies kindly disconnect the so called services. The carelessness and irresponsibility of certain employees will really cost the company many more damages in the near future.
My subscriber details are mentioned below.
Name: Sandeep
Smart card No: 41242688566R
Email: sandeepjayakrishnan@tata-bss.com