Hi,
This complaint is against www.Titlus.com (claimed to be whole seller of digital SLR camera and other items).

My Order NO as per titlus.com # 625

Unfortunately I bought a Canon EOS 60D DSLR Camera and SIGMA 18-200 OS Lens from this seller, i was promised 2 year Canon India Warranty for my DSLR and 2 year Sigma India warranty for the lens, there were some freebies they promised for my order. Canon bag for My DSLR, a 6 feet tripod and a 4 GB Memory Card, but when i receive my shipment i only receive Canon EOS 60D (New) DSLR and a used Sigma 18-200 OS Lens clearly mention on Adorama invoice I received. (Lens is of D Quality as confirmed by Adorama.com) - Adorama.com is claimed as titlus.com’s store operating from US - told to me in clarification by their customer care executive Osmond Perera when I asked why did I have invoice from Adorama instead of Titlus.

Now as this product was shipped from US i had to pay approx. 17K duty on this, when i asked Titlus why the shipment was sent from US, they said it was ordered from US only by me, but they charged me INDIAN Camera Price on invoice at the time of order, When i asked them, why the item price showing as Indian price on your site, (This camera i bought cost $899 in US market ) if i ordered it from US then the price i should see on the Cart should be of US, then they said, as they will provide 2 year canon India warranty on this camera hence the price they charged me is of INDIA.

I do not understand this theory of Titlus, how can they provide Indian warranty on US item till date i have not received any 2 year warranty on my camera they promised for the price.

Now when i reported the issue of used lens and freebies they started to miss guide me by saying this is not a used lens and just an open display item which I have ordered from their website, so i don't have to worry and Titlus will issue 2 year warranty for the same from their Mumbai Office, which i am still waiting for.

And again for freebies they keep on misguiding me and confirmed me on email that they have confirmed from there US office that freebies were shipped along with camera and lens, and asked me to lodge a complaint with UPS claim department. When I lodge a complaint with UPS, UPS confirm only 2 Items were there in the shipment as mention on the ADORAMA invoice i received with the shipment which is fairly true. Then I sent an email to Adorama for the clarification on my shipment, Adorama confirmed that, shipped Lens is the used one and of D rating and not an open box lens, and freebies as claimed by titlus.com was not in the shipment as only 2 items were ordered by someone named as written on Adorama invoice Thomas Varghese.

Other side of story, i was searching for a good deal for the camera on ebay and my bad luck i saw one deal from there company which suited me, and was 1000rs cheaper from the other seller on ebay which seems ok to as it was not big difference in price and i was under impression that ebay vendors are genuine and i called there customer care for clarification on my few doubts, and they said we have a website you can visit there for product, and when i check review of this vendor on Ebay it was 100% at that time which was also another reason to shop with this vendor, but it was a fake review created by them only, as this vendor has now been removed from Ebay now if you ask them why you have been removed from Ebay they will say It was there Surat branch.

Now in the beginning when i ordered from this site at the time of payment option i selected EMI option as i thought it would be easy option to pay and i made a big mistake and made a 30% payment to them later-on they sent me communication that my EMI application is unsuccessful from Bajaj finance, and I have to make a full payment, when i asked reasons of my EMI request being unsuccessful, they said this is internal process and they don’t get reasons for rejections.
Then I had to make a full payment because of their unfair condition, which is 30% payment will be forfeited. Which i do not understand and to me it seems more like a trap so buyer has to forcefully make a full payment to save their 30% deposit.
Now when I made full payment to them, they said my item will be dispatched in the evening and i will shortly get tracking details, and from here they started misguiding me again and again, next day when I asked I have not received shipment tracking details, they said my shipment was ready for pickup since yesterday but the courier guy is not Cumming up for pickup as there is heavy rain in Mumbai , same thing was repeated for 3 days, then i saw a mail with tracking details from titlus.com but this blew up my mind as shipment was being sent by UPS and it was already dispatched 2 days back from New York USA.
This is pure cheating and fraud, shipment was shipped from USA, but there customer care department person Osmond Pereira keep on misguide me saying shipment is ready for pickup in there Mumbai office just delayed because of heavy rain in Mumbai, and later when I got the shipment they said, sir Please check you only make a mistake while ordering items from USA.
If I made a mistake then why the hell you are misguiding me since beginning by saying “shipment is ready for pickup in there Mumbai office just delayed because of heavy rain in Mumbai” and if you are true and faire company then why didn’t you give me information of my shipment on the first day you made an order for me from USA vendor site.
This has clearly proved that Titlus.com is not a genuine vendor and has a cheating behaviour since beginning, they do false promises and misguide there customer and sells old items without any warranty. Such vendor should be banned on internet and should be sent to jail for the 420 they are doing, so that other innocent people could be saved from there fraud.
Here are my big Losses buying from Titlus.com.
1) Approx. 17K duty paid extra (Camera price quoted as current camera price in Indian market)
2) Still waiting for 2 year Canon India warranty
3) Got used lens instead of new without 2 year Warranty which is clearly mention in the cart.
4) 4 GB memory Card, tripod, Canon Camera Carry bag.
I am ready to share all evidence against them.

Thanks
Sunil Chauhan