Sub: Non-satisfactory services and Balance Deduction of Rs. 25-28/- (Mobile No. +91 ********06)

Regretfully I am informing you that I am using an Aircel Number, mentioned in the subject line, for the last 2 months. As per Aircel customer care executive, Aircel is using tie-up services with Reliance communication to improve their services and all. Sometimes my SIM's tower is in Aircel Mode and sometimes the tower is in Reliance 'R' mode.

I would like to state you that whenever my SIM goes to 'R' mode, no calls are being connected and no sms are being delivered to the destination number. But, balance and 'Meter Reading' of Aircel company is always on and unauthorized balances are being deducted for those calls and sms which are not connected at all and not delivered, not even, sent to the destination.

I have tried to contact to Appellate Authority, Mr. Rajiv Sure also regarding this disgusting issues, but his representative picked up the call i.e. Mr. Satish Kumar Gupta, Applet Nodal Officer, and gave me a complaint ID 1-15111367211. He also assured me that he will send my complaint ID to my personal email address as the proof of my complaint.

After 20 minutes of my conversation with Mr. Satish Kumar Gupta, still he has not sent that particular complaint details to my email address because of disgusting and unsatisfactory services of Aircel.

I just want the following solution from Aircel Department at all:

1. I want my Rs. 25-28/- back to my Aircel SIM.
2. I want proper services by Aircel, not for 'R' and all.

In this regard, I would like to again state that customers are assets to any company and I am also one of them. But Aircel doesn't care to their customers with efficient manner because I am totally fed up due to unmannered services provided by Aircel Customer Care Executive and also from appellate authority. When I asked to Mr. Satish about Rajiv Sure, then he told me that he is not on the table right now. Even, I gave my personal number to that fellow after an instruction to call back at any cost, but there is still no response has been taken from Mr. Rajiv Sure's site.

Kindly look into the matter at the earliest to refund my deducted amount, which was obviously due to technical issues of Aircel and provide me proper communication tower to avoid any further inconvenience.

Regards


Pritesh Kumar
Govt. Servant
Alternate No. +91 ********51