Dear Team,
we are facing problem with junctionholidays.com, they are never responding regarding below case,
last 17 Nov 2017, we have trying to top-up our Account by Netbanking, unfortunately Amount (4,200+30.00=4,230.00) Deduct from our Bank but not credit in our Account (JH39054), as per telecommunication with your team, that amount will revise in our Bank within 7-10Days, today min 54days goes, but still not revise that amount, we are sure to credit in your account but why you are not credit in our Ac (JH39054)
Transaction details
(17-Nov-2017) TO TRANSFER
INB TECH_JUNCOL Payments 406124823CH******** TRANSFER TO 45********090 99922 4,230.00

finally we contact to Online payment gateways, they inform us already payment credit to Junction Tour and Travels as below proof.
TPSL ID: 406124823
Merchant id: RT1711VUHJE8
Amount: 4230

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Junction Tour and Travels Collection on 20.11.2017.

Further request you to kindly contact the merchant Junction Tour and Travels Collection with the above mentioned merchant id to get your payment details. The merchant will be able to assist you further with your query.

Techprocess is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.
Regards,
Customer Service,
Tech Process Payment Services Ltd.
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But still they didn't refunding us, just reply " We are looking into it"
Pls take needful action for above