we had placed an order for sending rakhi along with haldiram soan papdi and a silver coin to USA on 27 july vide order no. 401966 and Rs 1118 was charged to our credit card and the details are as follows:

From: donotreply@ebs.in
Sent: Fri, 27 Jul 2012 20:40:50
To: pranee2@rediffmail.com
Subject: EBS - Payment Success Acknowledgement :: 9948698
EBS Payment Gateway Application
Dear praneetha rao,
Your payment for the order 401966 on the Merchant Website : rakhisale.com has been successfully processed.

The charge will appear on your card/bank statement as:WWW.INDIANGIFTS EXPRESS.C
For your convenience, we have provided the Order Information below.
Order Information

Merchant Website : rakhisale.com
Date : 2012-07-27 20:11:45
Merchant Order ID : 401966
EBS Payment ID : 9948698
Payment Mode : MasterCard
Amount : 1118.00
Customer Name : praneetha rao
Customer Email : pranee2@rediffmail.com
Status : SUCCESS


Any queries regarding your payment, Please contact the merchant directly.
Regards,
EBS PG Team
PLEASE DO NOT REPLY TO THIS MAIL. THIS IS A AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED.

we are very much disappointed as the item is not yet delivered to the consignee even after 3 weeks. there was no response to our telephone calls or earlier mails by your company.
take notice that if the amount paid by us is not refunded to our credit card within 7 days apart from filing this complaint on internet complaint forum we shall proceed against you by filing complaint in the local consumer court for the cost and consequences of which you shall be held responsible.
The delivery of this e-mail shall be taken as proof of service of this notice.
Notice issued as per the instructions of my client Praneetha Rao.

Prof.M.Haragopal Rao
Advocate
11-13-416, siri soudha
rd 14 alakapuri, Hyderabad 500035

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