Reference: HDFC Account Number is: 005********627
Dear Sir,
Last week the subject courier in the name of my brother namely Lakshmi Narayanan Srinivasan was brought by your Thillai Nagar Trichy Delivery Boy. Since Mr. Lakshmi Narayanan Srinivasan is NRI, we produced all available authenticated documents like ration card, PAN Card , SBI Bank Pass Book etc.
Since the name is mentioned as L N Srinivasan the delivery boy refused to deliver the courier. When the delivery boy have no idea to deliver the courier what is the meaning of scrutinizing all authenticated documents like ration card, PAN Card, SBI Pass Book etc. Just he came and passed time and charging the incentive from the Company?
Immediately I visited your Thillai Nagar Office, along with complete documents file of Mr. Lakshmi Narayanan Srinivasan, with HDFC Staff Mr. Lenin enabling to collect the courier. After scrutinizing the documents I was informed by your Thillai Nagar Office Staff that he will obtain permission from his Chennai Office to deliver the courier through HDFC Thillai Nagar Branch and will not return it.
I deeply regret to note one week have already been elapsed the lethargic Blue Dart Courier Staff neither bothered about the customers valuable document and simply returned it as undelivered it to the sender like Indian Postal Services. Being a world wide courier this is not standard of the Staffs extending service to customers.
If the Courier Company is very firm about their rules and regulations at Bangalore Mahatma Gandhi Road is mentioned as M.G.Road. Why don’t you approach Survey Authority of India to mention the full name? At Trichy there is road namely called NSB Road (No one mentioning as Netaji Subash Chandra Bose Road )
On enquiring today that the staffs are changed and the courier is returned as undelivered to HDFC Bank Ltd., Chennai Office, due to incorrect address/name. In spite of producing all necessary documents I fail to understand why the courier is not delivered and returned as undelivered.
Therefore I kindly request you to look into the matter and arrange to deliver the courier with proper name through any prompt service courier for the purpose.
Thanks and regards
S.Thiagarajan