I brought Nokia E71 phone worth Rs 19,676 ruppees on May,2009.
As it was the beginning of my professional career I had invested my one month's salary in purchasing the branded product.I did not even give a second thought that i should be buying any phone other than Nokia as it was the trusted one.

In Jan 2011 the phone switched off. I went to Nokia service center to know the reason. The person concerned told me the PCB board is not functioning. The company would have done a replacement if it was under the guarantee period and since the guarantee period had expired, nothing could be done from Nokia company's perspective. The cost of buying a PCB would be Rs.12000 (the present cost of a new phone) and i was advised to buy a new phone.

My question is are the Nokia company not concerned about the goodwill of its products in the market.
Do you even expect me to buy a Nokia product again paying 20,000 rupees? I am seriously not lured by the new Nokia phones coming in the market.

This incidence when I told my family and friends they too agreed on not buying any costly phones and instead of going by the brand go by the duration of the guarantee period a company gives.


The phone that i had brought is in perfect condition and there was no mishandling from my side (neither fell off from my hand nor it was liquid damaged).

The life of such a costly phone's motherboard is onle 1 year 10 months?