RechargeItNow.com - NO Refund for Failed Recharge from Rechargeitnow.com
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Complaint by: vipin singhal on December 3, 2010, 2:30 pm in Mobile Service Providers

I tried recharging a Airtel number with Rs. 333 on 12th November 2010.
Amount was deducted from my account but it shown recharge failure. I wonder why it failed. They should convey proper reason.
As per refund policy, failed recharges are tried again after 2 days, if it fails again, refund is provided within 7 days. Any action is intimated by email. But there was no any email. I tried contacting them through Failed Recharge subject in Contact US on website. No reply from them ,except automated reply which said " There will be delay in response, due to Diwali". I wonder how Diwali could affect in delay, as recharge is done on 12th Nov, which is about a week after Diwali. Escalation on website is not allowing submission, I don't know why.
Not replying is the worst thing. I want refund of 333 INR urgently. I will never use or recommend rechargeitnow.com henceforward. Many operators provide recharge from their official site now.

Details of recharge are-

Order id: R1********10
Subscriber ID recharged: ********79
Operator: AIRTEL
Circle: DELHI & NCR
Purchased value (MRP): Rs. 333.00
Date of transaction: 12-11-2010 07:17 PM
Payment Gateway: TECHPROCESS
IP Address: 202.54.219.60
transaction ID: 0

Complainant's Goal: To get refund of recharge amount plus refund of inconvience caused.
Complainant's Target: RechargeItNow.com
Complaint Location: India › Uttar Pradesh › Ghaziabad
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Complaint marked as SOLVED from complainant!

Recent Comments
5.
Mon, 20 Dec 2010   Message By Complainant Vipin Singhal

I have sent an email to Airtel last week at airtelpresence@airtel.in with my contact details.
But I have not get any response till now.
Still looking for positive response.

4.
Mon, 13 Dec 2010   Message By Complainant Vipin Singhal

I have sent you an email at airtelpresence@airtel.in with Airtel Reference No.-CRCHS21207032041.

My Contact No. is +91-********79
My Email ID is vipin.singhal@pyramidconsultinginc.com

Please verify and revert back my deducted amount of Rs.333 ASAP.

3.
Sun, 12 Dec 2010 - Business Reply from - Airtel_presence (RechargeItNow.com)

Dear vipin singhal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Wed, 08 Dec 2010 - Business Reply from - Airtel_presence (RechargeItNow.com)

Dear vipin singhal,

This is to inform you that your concern listed 3 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

1.
Sat, 04 Dec 2010 - Business Reply from - Airtel_presence (RechargeItNow.com)

Dear vipin singhal ,

This is to inform you that your concern listed 3 Dec. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team