Cooler is not working since 2 days.. I purchased it on 22nd may 2012 and in a month, pump has stoppped working, and now cooler is throwing hot air..

I called customer service 3 times, which puts me through to IVR, automated response, and confirms me that complaint has been lodged. I even get a text message after that confirming complaint number and saying that I will get a callback within 24 hrs which never happened actually.

Now I am left with no clue with what to do with this huge machine and whom to contact to get it fixed, and I have been spneding sleepless nights in this kinda temperature.

Also, the complaint ref numbers which I received through text messages:
RDS-16F12023
RDS-16F12022..

Smses like these contained mobile numbers of reps, who were supposed to call me, but then I called them back only to find out that no one answers calls on these numbers..


Looking for your prompt attention

Suchait Sachdeva
Ph: ********90
Symphony Winter model: 14A1611D62754
Purchase date: 22/05/2012
Dealer: Agarawal electronics, 95 shiva market, pitam pura, delhi 110034
Invoice number: R-34963, mode of payment: cash.