Hi,

I happen to order a 102pcs Multipurpose Tool kit with Powerful Drill Machine free professional 31 pcs screwdriver set on 07-03-2013 order no to be 6094778.
It was shipped by Arames and delivered on 11-03-2013 without allowing the person who received to check if the product was OK or even to open the seal once the delivery guy left the package was opened and found to be damaged which i happen to call you people and inform immediately and the same product was shipped back to you by Blue dart on 14-03-2013 after multiple calls.and here i am keeping you updated the AWB no and all the details which you people have asked me to do it and but now all i hear is that we are going to deliver the product and other executive says its yet to be sent out. And the calls which i did before that's not today the day before i have asked for TL or SME the executive said that the SME, TL are not available even thought i asked there should be some one nor other without which your call center would not run but he denied and promised a call back the same day 7pm.
I have not received any call anything from your end.Today from 5pm i am trying to call you people but all i get is line busy and whom ever picks the call puts me on hold and cuts me off. If there is not TL,SME or AM on the floor is that the executives are the ones who are running the show?????

Dont you have any one who is responsible for this????
*****No Complain no was provided for any of the calls******
when i try to do a online complain on their webpage it is not letting me to do so and giving me error that there is an existing complain. I have sent them a mail for refund but i don't thing there will be any one responsible to send a reply or even to read the mail. Can any one advised can be done for the same, i have payed rs 2499 for the product and additional for the delivery charges.