I purchased 3 Matrix cards for my journey to bangkok, Italy and japan. I had to pay a safety deposit of Rs 15000/- for each of the cards (Rs 25000/-) in total for the same. I was given a phone by Matrix to use during my stay in Europe.I was assured by Matrix that the GPRS setting was deactivated in the cell phone provided to us by them.I have been most unfairly and unjustly charged for usage of GPRS in France. As I had already given them a safety deposit the money was deducted from my credit card account. The amount deducted is Rs 17796/-.

This is unfair and unjust as the downloaded data shown on the itemized billing provided by Martix shows 0 kbs downloaded. I have the bill emailed by Matrix which shows the same.
Now Matrix is claiming that they have a bill that shows downloaded data. How can something like this be possible unless they have faked the current bill? The claims have not been strengthened with a new bill either.

So I have a bill which shows 0 kbs downloaded and an account which is short of Rs 17796.
Please help me resolve this matter which has been pending for over a month and I do not want to pay for services which I have not used.

I do not want to let go of my hard earned money without any cause.
This cellular phone company (Matrix) must be asked not to take money without cause.