This is Suresh babu from Dubai. I am the customer of LIC housing finance. I have taken the loan 2500000 in 2013. Every month the EMI is deducting from my HDFC bank account and we didn't miss single EMI also. In 2018, we have prepay the amount 1000000 lacks by giving Central bank account cheques and loan amount was prepaid. But suddenly from Dec 2018, the EMI is not deducting from my regular HDFC bank account even though i have maintained the sufficient amount in the account. LIC team dropped the Central Bank cheque and its got bounced. i have sent the mail to all the people which i know in LIC branch and accounts department. For safe side, i am maintaining sufficient amount in both banks(HDFC and Central Bank). Even after, again we got a message saying that your cheque got bounced. We called to all LIC agents and contacts possibly we had, but didn't get proper response.

We never told to anybody to change the current bank account. We don't know how to escalate this issue to higher level. Many times we tried to complaint in the LIC portal , always we are getting error message"Service unavailable". We are ready to pay online also, but it is not showing any dues and saying "Your ECS transaction is under process, please contact your service office" All the proofs are attached.

After all the frustration, i am writing this mail in this portal. Hope this will resolve my issue. Please make sure someone take the responsibility and make my EMI account should be regular one.

Regards,
Suresh