ONLINE SHOPPING - Lenovo Laptop Z50-70 Return ,Order ID: 10188327279
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Complaint by: satyashil on December 5, 2015, 12:13 am in Computers and Accessories

I am really sad about the Lenovo laptop because it hangs frequently which is very irritating. Please send any technician from snapdeal and let him examine. I am not getting proper solution yet. Since first day I am posting complaints regarding laptop but no one want to provide solution. Now, Onwards whatever problem I am going to face regarding this laptop I will post to consumer court, Now I came to know snapdeal is not going to help me in this. Snapdeal is not taking return this laptop with issue of poor quality and performance. It hangs frequently for just MSword application, This laptop i5, 8GB RAM, 4 GB graphics and it hangs for MS word and internet explore application. Laptop Screen is loosed, keyboard is having problem. Snapdeal please explain 7 days easy return policy here only. Snapdeal has done fraud in price, Snapdeal deliever me very slow laptop which hangs frequently, keyboard and screen quality is not good. It takes more than 5 minutes to start. Snapdeal please take it return and pay back my money. Thank you.​

Complainant's Goal: Return this laptop
Complainant's Target: ONLINE SHOPPING
Complaint Location: India › Maharashtra
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1.
Sat, 19 Dec 2015   Message By Complainant satyashil

Snapdeal.com - Lenovo laptop z50-70 order id: 101********




Hi,


​ Snapdeal.com is not giving any kind of solutions they are telling you call to the Lenovo service centre. Regarding your issue. I told them I have purchased from snapdeal.com not directly from Lenovo. Snapdeal.com must find solutions at their end.


But they are not helping in this at all.


They are telling customer can only speak to them and all these they are not giving me in writen.


I got email from Lenovo as below​

​Response By E-mail (Rashi S) (19/12/2015 01.29 PM)
Dear Satyashil,

Greetings from Lenovo!

As per your mail we understand that you are looking for refund/system replacement.

We apologize for the inconvenience caused.

We wish to inform you that the issue needs to be reported within 7 days from the Invoice Date for the machine to be eligible for refund/replacement. We are unable to proceed further with the DOA request as the issue was reported post 7 days of invoice date.

The reference number for this interaction 219086544.

We appreciate your support and patience.

Thank you
Regards,
Rashi S
Lenovo Consumer Technical Support


Now I do not know what to do ?


Snapdeal.com and Lenovo bot are not taking this issue seriously.