Koryo Future Value Retail Limited - LCD TV under warranty Not getting repaired I want it repaired or moneyback
Contact Complainant     2032 Views     Report Spam  
Complaint by: ravi prakash Dwivedi on February 19, 2013, 6:25 pm in Consumer Electronics

I purchased a Koryo LCD TV from Big Bazaar Model Number KLD320SP01 with 3 year warranty. on 02/02/2013 the TV stopped working. I called customer care on 3/02/2013 and lodged a complain the complain number given to me is 440942 the First thing i was told that My TV is not under warranty. Even on my LCD TV Packaging and Manual Its clearly written that the TV is under warranty for 3 years from purchase date. The technician visited my premise on 08/02/2013. He examined the TV and find that he needs to order some parts inorder to repair the LCD TV. i was told that it will take around 10 days to get the parts from banglore location. He also took copy of my reciept and manual page stating the 3 year warranty terms of the lCD to forward to concerned department. I keep on chasing with customer care today on 18/02/2013 I was told from the customer care executive that parts are not available and its not possible for us to cater your complain. For me its a shocking news as this LCD TV is still under warranty. I was told to wait further for 5 days when i told them to move to consumer forum I am tired of calling Koryo customer care and get the same lame response. I want my complain to be resolved as soon as possible please help

Complainant's Goal: To get My LCD Repaired as soon as possible or replacement or Moneyback
Complaint Location: IndiaUttar PradeshGhaziabad
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Fri, 01 Mar 2013 - Business Reply from - Future Group Care (Koryo, Future Value Retail Limited)

Dear Ravi,

Just a reminder that we are yet to receive any response from your end.

Regards,
Priya.
Future Group Care.

1.
Thu, 21 Feb 2013 - Business Reply from - Future Group Care (Koryo, Future Value Retail Limited)

Dear Ravi,

Greetings from Future Group. I am Priya. We regret the inconvenience caused. Kindly write back to us at priya@futuregroup.in along with your store details,invoice details,contact details and reference ID-10454. We will get back to you soon.

Regards,
Priya.
Future Group Care.