Respected Sir/Madam,

I am an IT Professional planning to give CAT Exam this year. I was in search of some online materials for my preparation and during my search process came across http://www.iprofindia.com.

Last week I got a call from the education team of IprofIndia to discuss about their CAT Materials. They insisted on my buying their CAT 2015 Premium Pack worth Rs 4990/-. Though the amount sounded reasonable for the entire package I was not sure about their quality of material and hence decided to place a small order.
On 18th August 2015 I placed an order for Quantitative Ability Quick Pack Worth Rs 499/-. I received an email from the team asking me to download their software, install the same and then access the materials by downloading the contents. The software has multiple issues( hanging often, downloading doesn't succeed, incase it succeeds it doesn't open, on reopening the app the downloaded contents disappear etc.. ) and hence on the same day I dropped an email to the team requesting for resolution. On 20th August I again dropped them an email with all the screenshots attached. The same day I got a call from the team who assured me that the issue will be resolved post which I did not receive any calls. The team did not even acknowledge my emails. Then on 23rd August one technical person accessed my laptop through teamwear software and spent 2 hours and was not able to resolve the issue. He said there is some issue in their backend. I asked them to initiate a refund for my order if the issue cannot be resolved post which I have dropped them email several times which is completely ignored. I would have still forgotten the incident and convinced myself of learning a lesson as the amount I lost was not huge but everyday I get calls from Iprof education department either to sell the CAT Product or for undesired reasons at not acceptable time.

I have informed the team to call me only in-between 12pm to 6pm and only to discuss the issue I reported but I get calls from personal mobile numbers everyday and even post 8PM. Instead of resolving the existing issue they simple talk to me about how the technical team is not doing their job, questioning me as to why I brought the 499 pack instead of the 4990 pack, advertising their CAT products and giving false hopes of the issue getting resolved one day. On the other hand none of the executives from customer care or technical team addressed my emails. Yesterday I dropped them an email explaining the entire scenario and asking them not to call me for unnecessary reasons at undesired time and listed all the numbers from which I constantly get calls (I do not receive the calls from numbers already stored and hence they call from different numbers). I feel my personal data is being misused and Iprof employees are troubling me with everyday calls and have not refunded my money too. Inspite of the complain lodged yesterday even today I received a call from their education executive at 8.26PM.

I am listing all the numbers I have received a call from and also 2 of the executives names.

********31
********53
********40
********59
********39
********14
********20

Nitin calls me very frequently sometimes with different name.
The other persons name I remember is Dharmendra Pratap.

P.S. When my friend tried to call the above numbers they do not pick the call.
Incase needed I can forward you the email chain with Iprof that they have not mostly acknowledged.

I hereby sincerely request you to guide me to get this issue resolved.

Awaiting help!

Regards,
Lavanya Sagar