I am an Indian Oil consumer for many years now. My gas agency was "Cactus Lilly", Krishi Vihar, New Delhi and in many years I never had any complaint rather I was very happy with the services. Recently I shifted to Paryavaran Complex, New Delhi and so changed the gas agency to "Sondhi Gas Service", CSC Market, Saket, New Delhi. In the first gas cylinder delivered, I noticed the difference but I was knowing that since "Cactus Lilly" is one of the best gas agency in Delhi I can't compare this with other agency and so compromised on the weight or in other words "Number of Days for one gas cylinder". But I would say in the fourth supply only I am feeling badly cheated because one cylinder ends ONLY FOR SEVEN DAYS in spite of same usages. This is really not acceptable and so I am registering this complaint.

When I was planning to transfer the gas agency, people asked me not to transfer in Sondhi but since this is the nearest option available I opted for this.

This gas agency is cheating many people by selling gas cylinder with lesser weight of gas inside. I don't know how they maintain over all weight, might be they stole gas and fill water inside to maintain the weight. Water definitely settle down and I would say 20-30% gas they fill which float above water.

There should be some strict action on this and also consumers should be compensated.

Also, there is another point I would like to mention here. People sitting there to attend customers call are highly irresponsible. Today I have been calling for last two hours to know the status of my booking but no one is attending the call. But sometime I am getting busy tone it shows telephones are working but people over there are busy for not attending the calls.