Vodafone Punjab - Insensitivity to its own customer Vodafone
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Complaint by: gaurav mahajan on December 1, 2010, 1:28 pm in Telecommunications

Hi, I am Ajay Khanna regular customer for Vodafone post paid number ********32 from last three years. I am facing undue harassment from Vodafone end from last one month as simple request made number of times to N number of executives is still not ben entertained & seems call fallen on deaf ears.

I made the bill payment Rs 700 for September month through my credit card to & wrong entry happened to another account ********37 number currently inactive opertaional earlier on my name. I met personally to the executives at Vodafone show room at Sarabha Nagar & was been assured that entry reversal will occur with in 24 hrs.

After getting no resolution to the problem i have contacted Collection Manager Miss Komal ********82 & got assurance again from her end that same will be resolved immediately.

Till date i am waiting for answer to my problem but no solution seems to happening in this case. This is sheer lackadasical approach of Vodafone staff. I will like to dicontinue any relationship with such an organization which is insensitive to its own customers.

Complainant's Goal: Reversal of entry with immediate effect
Complainant's Target: Vodafone Punjab
Complaint Location: IndiaPunjabLudhiana
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Recent Comments
1.
Fri, 03 Dec 2010 - Business Reply from - Vodafone India (Vodafone Punjab)

Hello Gaurav,

Thanks for writing to us with your concern. We are working on your request and the same will processed shortly. For any other information kindly write to us at vodafonecare.pun@vodafone.com Happy to help!

Regards,
Vodafone Customer Care, Punjab.