I Had ordered a laptop table (foldable).
as soon as i placed the order, the response was fast enough giving the details of the order.
the product was delivered to me in a reasonable amount of time.
however on receipt of the product, had noticed visible malfunctions and the product was improperly assembled, leading to uneasiness to use the product.
had immediately lodged the compliant, the acknowledgment was quick and sought details of the problem.
however the resolution was/is still not arrived at.
there is a high level of confusion,
ie India times personnel asking me to send the product back to them by myself.
while on the next day, i get a call from Aramex that the product will be picked up through india times account.

wrote an email to india times, to check if i could send it through them,
but was asked to send it by myself, however got a call again from Aramex that the product will be picked up by themselves.

again i wrote to India times asking for clarification and i was asked to send it by myself, so i asked to which address the product is to be sent,
i was asked to wait for 48 hours to get the address to send to,
however the response is still now.

am now not sure, this is how the customers will be served once the product is sold by them.

am looking forward to a new product (defect free) or refund of the money spent on it + the handling (freight) charge paid, which was rs 2200..

appending the email string below

- Forwarded message ----------
From:
Date: Sun, Oct 30, 2011 at 11:35 AM
Subject: Details of the your order placed on shopping.indiatimes.com
To: kunya321@gmail.com







Dear syed baramy
to the world of Indiatimes Shopping! Thank you for placing your order with us.

YOUR ORDER DETAILS
ORDER NUMBER SUB ORDER NUMBER PRODUCTS QUANTITY AMOUNT
113422918 4297768 Multi-Purpose Foldable Laptop Table*

1 2198.00
Payment Option chosen by you: Credit card
Billing Address provided by you: flat 301, bldg name - sai vivek, 18/1-2 , 3rd cross
Bangalore 560033
India

Please quote your order number for all future correspondence. We will e-mail you the shipment details as soon as your product is dispatched. If you have any queries please write to us at: customerservice@indiatimes.co.in Thanks again for your purchase!

Warm Regards
Customer Service Team Indiatimes Shopping


Note : This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.



Shaheed Ahamed Baramy
Nov 4

to customerservice
hello
am in receipt of the product with some damages and lose parts.
please arrange to replace the product which is intact.

syed baramy
93419 76522


customerservice customerservice@indiatimes.co.in
Nov 4

to me
Dear Mr. Baramy,



We thank you for contacting Indiatimes Shopping.



With reference to your mail dated - 04.11.11 for order number - 113422918, we would request to you that kindly elaborate the defect. So, that we can process the request for replacement for the same.



We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regards

Sanjeev - Customer Service

Indiatimes Shopping

From: Shaheed Ahamed Baramy [sbaramy@gmail.com]
Sent: Friday, November 04, 2011 11:27 AM
To: customerservice

Subject: Fwd: Details of the your order placed on shopping.indiatimes.com

hello
am in receipt of the product with some damages and lose parts.
please arrange to replace the product which is intact.

syed baramy
93419 76522

---------- Forwarded message ----------
From: kunya baramy
Date: Sun, Oct 30, 2011 at 11:37 AM
Subject: Fwd: Details of the your order placed on shopping.indiatimes.com
To: sbaramy@gmail.com




---------- Forwarded message ----------
From:
Date: Sun, Oct 30, 2011 at 11:35 AM
Subject: Details of the your order placed on shopping.indiatimes.com
To: kunya321@gmail.com




Dear syed baramy
to the world of Indiatimes Shopping! Thank you for placing your order with us.

YOUR ORDER DETAILS
ORDER NUMBER SUB ORDER NUMBER PRODUCTS QUANTITY AMOUNT
113422918 4297768 Multi-Purpose Foldable Laptop Table*

1 2198.00
Payment Option chosen by you: Credit card
Billing Address provided by you: flat 301, bldg name - sai vivek, 18/1-2 , 3rd cross
Bangalore 560033
India

Please quote your order number for all future correspondence. We will e-mail you the shipment details as soon as your product is dispatched. If you have any queries please write to us at: customerservice@indiatimes.co.in Thanks again for your purchase!

Warm Regards
Customer Service Team Indiatimes Shopping


Note : This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.


DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.

Shaheed Ahamed Baramy
Nov 5

to customerservice
i will try to explain, but its best to see the product yourself.

a) there are two screws under the table, one of the screw doesnt sit in the hole.
b) there is a bend in the recliner
c) the hinge of recliner is not sitting in its place, its lose, cant be tightened
d) the screw on the magnetized hinge cant be tightened.
e) the mini drawer cannot be opened, have to use a tool like a knife to open it.

pl arrange to see the product urself when i am available at home or visit my office , i can provide the address.
syed
93419 76522


customerservice customerservice@indiatimes.co.in
Nov 5

to me

Dear Mr. Ahamed,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 05.11.11 for order number - 113422918, we apologize for the inconvenience caused to you. we request you to contact at below mentioned Customer support number of “Planet India”. They Will assist you further.


Following are the details of Service Center of your ordered product:-

Contact Person :- Ms. Veena Soni

Customer Support No :- ********68

We thank you for your time and patience. We value you as our customer and your satisfaction is of utmost importance to us.

For convenience please do not delete the interactions while replying.

With Regards,
Puneet - Customer Service
Indiatimes Shopping
From: Shaheed Ahamed Baramy [sbaramy@gmail.com]
Sent: Saturday, November 05, 2011 10:20 AM
To: customerservice
Subject: Re: Details of the your order placed on shopping.indiatimes.com


Shaheed Ahamed Baramy
Nov 8

to customerservice
hello Puneet
i tried calling Veena many times, either the call is on wait or ringing but not answering.
i have also left a text to call me back.
havent got a call yet.

please assist.


customerservice customerservice@indiatimes.co.in
Nov 8

to me
Dear Mr. Syed,



We thank you for contacting Indiatimes Shopping.



With reference to your mail dated - 08.11.11 for order number - 113422918, we would like to inform you that the nature of your complaint is such that where we are dependent on the merchant for further resolution.



To resolve this issue we would be contacting our merchant to establish the next course of action which may be either arranging a conference call between you and the merchant or reverse pickup for replacement.



Following are the details of your complaint: -





Order Number

113422918
Sub Order Number

4297768
Interaction Number

422696
Complaint Disposition

Replacement
Resolution SLA

15 Working Days



Breakup of Resolution SLA: -


Reverse Pickup of faulty product

3 Working Days

Delivery of picked product to merchant

3 Working Days

Reshipment of Replacement

7 Working Days

Delivery confirmation of reshipped product

2 Working Days



We assure you that this matter will be resolved as per the above mentioned resolution service level agreement (SLA) and also we will get back to you as per requirement of the complaint.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most importance to us.



For convenience please do not delete the interactions while replying.



With Regards

Puneet - Customer Service

Indiatimes Shopping

From: Shaheed Ahamed Baramy [sbaramy@gmail.com]
Sent: Tuesday, November 08, 2011 11:39 AM


Shaheed Ahamed Baramy
Nov 11

to customerservice
hello
can you put a date to resolve this please.

rgds


Indiatimes Shopping customerservice@indiatimes.co.in
Nov 12

to me
Dear Mr. Syed,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 11.11.11 for order number - 113422918, we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant / concerned department regarding the stage of investigation. We you to allow 15 working days to resolve the issue.

We regret the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Puneet - Customer Service
Indiatimes Shopping

From: Shaheed Ahamed Baramy [sbaramy@gmail.com]
Sent: Frid