This is a complaint against IMAPP Info Solutions Pvt. Ltd., who has cheated me by committing to get Canada Permanent residence Visa. Since I have a small girl baby who is 6 months old i cannot travel to Delhi and place a complaint with court, I hereby furnish the details below. And request your kind support in this matter.

Mr. Pradeep Shukla & Mr. Manish Kumar,
Managing Director- IMAPP INFO. SOLUTIONS PVT LTD
1208, 12th floor, Pearl Best Heights-II,
Neta Ji Subash Place, Pitam Pura,
New Delhi, Delhi 110034

I have paid a total amount of 85,770/- as fees to IMAPP Info. Solutions Pvt Ltd for the CANADA job search with Permanent Residence visa.

I have also submitted a copy of the following documents to IMAPP Info solutions Pvt. Ltd through courier:
1. Passport
2. Photo for Visa
3. Address Proof
4. ID Proof
5. All Educational Certificates
6. Nativity Certificate
7. Relationship Certificate (Original)
8. Police Verification Certificate (Original)
9. No Objection Certificate (Original)
10. College Transcript Certificate
11. CIBIL report
12. Birth Certificate
13. Appointment letter of all Employers
14. Appraisal Letter of Current Employer
15. Reference letter from Ex-Employers
16. Pay Slip of all employer (last 3 months)
17. One month bank statement

As per the Agreement, IMAPP has promised to provide me with the following services:
1. Assist in preparing and submitting documents
2. To pay English Language Test Fee (IELTS test fees) on my behalf
3. To pay Medical assessment fee for my Visa processing
4. IMAPP to provide 30 companies profile out of which candidate can choose 15 companies
5. Arrange interview with the 15 companies
6. Arrange Visa Interview for Permanent Residency at Canada

But till date, none of the above mentioned services has happened. In the process of Document submission also, there were no proper support and response from IMAPP team. And all the communication were delayed during my documentation period as IMAPP has taken so much time to respond to my queries via mail and phone calls. For which they have asked to pay a penalty of 25% of the fees. And i refused for the same.
As a outcome of my bitter experiences with IMAPP info solutions Pvt. Ltd., I have sent a couple of warning mails and a hand written final notice letter to both of the Managing Directors and the team to either refund the amount I have paid to IMAPP Info. Solutions or provide me with the committed service sooner. But there is no response from their end till date.

Contact person and their number are:
Pradeep Shukla - MD - 0********78
Rajeev Tiwari - Business Head - 0********88
Prerna - Documentation Dept - 011-47060866