Dear Sir,
It is with a very heavy heart to bring to your kind notice about the looting, cheating, harassment and mental tension created for their gentleman customers by IDEA. As follow:
1. That we have four numbers ********61, ********61; ********61 and ********61 in the name of my daughter in law Mrs Tarandeep Kaur under corporate group. (Chief Khalsa Diwan Educational Society, Amritsar)Such nos are working from the last 7 to 8 yrs.

2. Payments were made well in time, though their bills are received late even after due dates. Will they defer the penalties due for late delivery fault?

3. For mobile no ********61, they charged excess amount of Rs466.72 plus taxes their upon due to their fault, for which we have to fight a great struggle to rectify the bill.
4. Still payment against this no (********61) is excess/ pending towards IDEA which they are using illegally.

5. That IDEA stopped the operation of 99147-03461 with effect from December 30, 2014 reason best known to them.

6. When the documents of all the four numbers are submitted for up gradation, why documents are not updated reason best known to IDEA

7. Is it possible that documents for three nos are submitted and not of fourth one - when the documents are same for all the four numbers. It might have misplaced by IDEA and even if misplaced, it can be uploaded from others three copies.

8. It is a clear case of looting, cheating, harassment and creating mental tension to the gentle customers. Closure of no from the last one month has created a lot of problem and in spite of repeated request they did not bother to rectify its own fault because many a times the complaint is made against IDEA and they are shame proof just looting the customers. They did not bother to attend the complaints made to them - nearly nine to ten complaints were made, but all in vain. Even complaint referred to TRAI did not bear any fruits.
I t is clarified that Indian Government is stressing/adopting for paperless economy while IDEA are demanding multiple copies of hard papers -unwanted and unnecessary wastage of papers.
10. In spite of this, the desired documents were resubmitted thrice to one of IDEA agency namely, Sai Communication Putligarh Amritsar four days backs, but still the number is not operational. It is clear that IDEA is creating unnecessary harassment and mental tension for no fault of the customers.
11. It is advisable to set IDEA office in order and not to create avoidable harassment to the customers. All the consequences will be upon IDEA by highlighting the matter in the media both the electronic as well as print and file the case in the consumer court did not bear any fruit and they are fully adamant of this.
12. The opposite parties may kindly be directed:
 To the activate the no without any further delay
 To pay compensation to the tune of Rs. 50,000/- on account of mental agony, pain and unnecessarily harassment suffered by the complainant at the hands of the opposite parties.
 To pay Rs. 5000/- as litigation expenses.


With warm personal regards

Dr Gursharan Singh Kainth
Director
Guru Arjan Dev Institute of Development Studies
14-Preet Avenue, Majitha Road
PO Naushera, Amritsar 143008
M No 91- ********61
Tel. No 91-183-2426045