SAMSUNG PLASMA TV - I VERY MUCH DEPRESSED WITH YOUR WORST PRODUCT SAMSUNG PLASMA 51" TV
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Complaint by: dayalan Subramani on October 8, 2014, 10:34 pm in Consumer Electronics

I PURCHASED A 51" SAMSUNG PLASMA TELEVISON ON 27.09.2012 AT VASANTH @Co NORTH USMAN ROAD, T. NAGAR, CHENNAI-17. AFTER 350 DAYS FROM THE DATE OF PURCHASE THE DISPALY PANEL OF THIS TELEVISON SET WAS DEFECTIVE AND THE SAME WAS INFORMED TO THE SAMSUNG AND THE COMPANY REPLACED THE DISPLAY PANEL WITH OTHER ONE. ONCE AGAIN THE SAME DISPALY PANEL REPALCED BY SAMSUNG COMPANY FAED THE SAME DISPALY PROBLEM WITHIN 355 DAYS FROM THE DATE OF REPALCEMENT. I ONCE AGAIN COMPLINED AND THE ENGINEER FROM SAMSUNG CAME AND GIVEN AN ESTIMATE OF Rs.26500.00 FOR REPALACING THE SAME. I ARGUED THAT FOR A DEFECTIVE AND UNDER QUALITY DISPALY PANEL PROVIDED ALONG WOTH TV AT 1st PURCHASE AND FOR THE REPLACED PANEL BOTH WERE GOT THE SAME PROBLEM WITHIN 360 DAYS AND NOR EVEN OVER A YEAR OF WORKING PERIOD HOW I SHOULD PAY AS A PUNISHMENT. THENFOUR TIMES THE REPESENTATIVERS FROM THE SAMSUNG INDIA SERVICE SPOKEN TO ME AND BARGAINING FOR BEARING 50% OF THE TOTAL ESTIMATE/REPLACEMENT COST AND I HAVE NOT ACCEPTED AND NOT CHANGING FROM MY STAND THAT FOR A DEFECTIVE AND MANUFACTURING DEFECTIVE PRODUCT WORKING NOT EVEN FOR 360 DAYS WHY SHOULD I PAY? ALL THESE AUDIO CONVERSATION WITH THESE REPRESENTATATIVES ARE WITH ME FOR FUTURE USE IN THE CONSUMER COURT. FROM MY EXEPERINCE IT IS QUITE PROVED THAT THE DISPALY PANEL OF THE PLASMA TVs WILL NOT WORK MORE THAN 360 DAYS. THEN WHY AND HOW SAMSUNG INDIA IS ALLOWING THIS DEFFECTIVE MANUFACTURING PRODUCTS TO SELL IN INDIA. ARE WE INDIANS TO BE PUNISHED FOR EVERY YEAR BY PAYING AROUN Rs.26500.00 FOR THIS PALSMA TELEVISON. NOW I PROPSED TO GO FOR CONSUMER COURT AND DECIDED TO SEND A ADVOCATE NOTICE TO SAMSUNG INDIA FOR THE REASONS THAT DUE TO MENTAL AGONY TO WHOLE OF MY FAMILY MEMBERS CAUSED BY THIS TYPE OF DEFECTIVE PRODUCTS AND ALL OUR MINDS GOT DISTURBED CAUSING HEAVY LOSS TO OUR BASIC FINANCIAL INVESTMENT ..IT IS FOR YOUR KIND INFORMATION.S.DAYALAN ********37

Complainant's Goal: FREE REPLACEMENT OR GO FOR CONSUMER COURT-PRE-INFORMATION
Complainant's Target: SAMSUNG PLASMA TV
Complaint Location: IndiaTamil NaduChennai
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