I had purchased a Kent Grand plus water purifier online (machine number KR130822914) on 29/10/2013, and had got it installed on 4/11/2013 by the local Kent service provider Harinidhi Enterprises, Wilson garden, Bangalore (phone: ********88/ ********88).

The water purifier has since got majorly spoilt THRICE... the first time the UV filter "burned out" (within 3 months!!) and had to be replaced. The second time, the "board" was detected to be faulty (apparently, according to the service guy, many models in this particular batch last year had this issue) and had to be replaced. Now, the water level is not being controlled automatically, and the damn thing leaks after overfilling. Three major problems within 4 months of purchase!!

If this product can develop so many defects within 4 months of purchase, there must be something badly wrong with it.
I SEEK A REPLACEMENT OF THE PRODUCT FROM THE COMPANY, or a RETURN AND FULL REFUND OF MY MONEY.

With regard to Kent services....The service provider mentioned above is pathetic, to say the least. Calls are never answered promptly (by one Nalini who is totally inefficient and rude), and we are made to wait for days (once it took a whole long week for someone to turn up).

Hopefully, the Kent guys will redress this issue.

Sumit
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