i have bought an colling pad from snapdeal.it was broken.i contact withj them for so many times they reply the same daily.
Actually i have no more time to bought from market that's why i am placed the order from online.
But till now the problem is not solved. My product is not replaced.
I am attached their conversation with me and my conversation with them
MY ORDER DETAILS
Ordered Items:
S No. Item(s) name Suborder Code Status Est. Delivery Date Package Reference Code Price
1 Zebronics Notebook NC500 Cooling Pad 14******** Shipped
On or Before
19/Jul/2013 PI14********20
Track your order here 249
Shipping Information:
Amrita
C/o-Amiya pal 276,Pulin Avenue 2 & 1/2 No Airport Gate P.O.-Rajbari, Behind Rajbari Post Office(old)
kolkata, 700081
West Bengal, India
Total Value : Rs. 249
Cash To Collect: Rs.249
ME TO SNAPDEAL
I have bought a cooling pad from the snapdeal.com .After opening the packed i found itiwas broken.i have launched a complain.the product image is attached with the mail.My email address is amrita.mondal02@gmail.com and mobile number is ********25.
SNAPDEAL TO ME
Dear Amrita,
Thank you for contacting Snapdeal.
We regret the inconvenience caused. Request you to please send us snapshots of the damaged product, outer packing ( Snapdeal ) and the inner brand packaging as a reply to this mail within 24 hours so that we can get this checked at the earliest. Your ticket number no# is 2617042, you will get a revert from the concerned department.
In case of any further assistance or clarification on this issue, please reply back to this email.
Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.
Regards,
Snapdeal Helpdesk
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Dear Amrita,
Sorry for the inconvenience. This is to inform you that your concern listed 21 Aug 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
I ordered Hp Laptop from Snapdeal on 3 September, 2013 on next day I wanted to cancel the product so I called them twice and asked agents to cancel the product on 4th Sept. on 5th received email saying ?order number 1231403647 is booked on 6 Months EMI Successfully.? & the status shown for product is "IN TRANSIT". On checking with your customer care executive, they simply telling me wait for 1-2 days more every time. On asking when it will be delivered, they don't have answers. As you know every customer want your product on time because product bit urgently. I also registered to complaint at the customer support at snapdeal as shown my previous chain mail, but i am very surprise no reply mail received from customer support. On 5th The customer representative told me it will take 25 days to get the money transfered to your account ie 15 business days i was in deep mental tension since they were not giving me any confirmation mail or satisfactory answers from your customer support. I want to cancel my order but not able to do so as these guys are not at all helping me Please help me to resolve this issue. Ajij Shaikh