on 23 july2013, we had a contract for pest control in our house ( especially for cockroaches and white ants)for one year(23/7/13-23/7/14).
They took the full amount, which was 4500 Rs, in advance, for 3 services in one year.
On 23 july they did the 1st service but as it was not satisfactory i gave them a call and they came again and gave another service.
The problem is that despite of their service, i still have new cockroaches breeding in places where they have put gel, showing the inefficiency of thier medicines, plus white ants are still in abundance. I called them 2-3 times and told about the problem, each time they told me that they will come and resolve the problem, but no body came.
last two times, one was yesterday only, i called them and asked them to cut the charges for one service and return rest of the money, as i am not at all satisfied with their service. Neither they are coming to resolve anything nor are they responding about returning the money. i am fed up of calling them, because every time some new person picks up phone, they register the complaint (according to them) and then nothing is happening.
i am feeling cheated, my husband is an indian naval officer and it is hard earned money for us.