Individual - i am not satisfied with air tel service
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Complaint by: Rcnair on December 20, 2010, 5:00 pm in Mobile and Cell Phones

My complaint is againest AIR TEL mobile communications
Two -three times i have raised complaints for receiving unwanted SMS and calls irrespective of time .The customer care executive last offered 12 -12 -2010 as activation date for not receiving unwanted S M S and calls.At present there are about 14 messages are there in my cell phone ********77.Can you take necessary steps for banning this process in future

RAMACHANDRAN NAIR

Complainant's Goal: I want a fair and free service
Complainant's Target: Individual
Complaint Location: India › Kerala › Kozhikode
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Recent Comments
6.
Sat, 25 Dec 2010 - Business Reply from - Airtel_presence (Individual)

Dear Amit Singh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

5.
Thu, 23 Dec 2010 - Business Reply from - Airtel_presence (Individual)

Dear Amit Singh,

This is to inform you that your concern listed 20 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

4.
Thu, 23 Dec 2010 - Business Reply from - Airtel_presence (Individual)

Dear R c nair ,

I would like to inform you that your concern listed 20 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

3.
Tue, 21 Dec 2010 - Business Reply from - airtel_presence (Individual)

Dear R c nair ,

This is to inform you that your concern listed 20 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

2.
Mon, 20 Dec 2010  Amit Singh

The same thing is happening with me and my friends. Airtel isn't taking any complaints anymore. Some action has to be taken.

1.
Mon, 20 Dec 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Individual on December 20, 2010, 5:00 pm