I have been with HP gas facility since inception i.e April, 1999. Due to financial constraints I had Single cylinder facility, which
contributed to suffer badly in delayed refilling facility provided by M/S Shree Udyog. Very Recently on 18th Oct, 2010 I managed to accumulate Rs 1800 as advised by
M/S Shree Udyog to earn the Double Cylinder facility. Please note that out of this Rs. 1800/-, Bill of only Rs. 1200 was handed over to me
and on query HP replied that Hosepipe has to be purchased @ Rs 180/- but without any authorised Bill and another Rs 420/- as Service Charges
without any Bill/Receipt at all. On demand of Bill, the authorised Manager Mr. Pathak insisted that it has been a customery practices of HP Gas and customers and
the same has been implemented for my case too. It makes me feel embarassed to find that unbilled and Black Money practices are getting encouraged in Govt. aided
organisations.
Furthermore, to add to my Harassment the 2nd Cylinder Facility remained suspended sighting fabricated reasons as Shortage in Supply, Shortage of Delivery persons etc.
Presently on repeated deputation from us, M/S Shree Udyog started building another Story as anyone can opt for booking Date only after 15 days from receipt
of the 1st Cylinder. As a helpless customer, we had no option left but to abide by this fabricated Norms but to my surprise the delivery of the second cylinder remained beyond
our reach. When questioned about the utility of Double Cylinder, the concerned manager, Mr. Pathak, preferred to adopt ruthless attitude with my wife and threatened to withdraw
the entire services if protested in near future for legitimate claims.