Hi ,
Myself Lovedeep S have been a customer of Nokia phones for the past 12 years.I had recently [16 junei 2014] had purchased a Nokia XIMEI 353********3876 from nokia priority partner and now i feel that i have made the biggest mistake with regard to my phone purchases.
The phone from first week after purchase have been showing problems of DISPLAY BLINK OR MOVE FROM RIGHT SIDE OF HANDSET, I submitted my device at AA ELECTRONICS ,AMRITSAR.where the executive told me that it was a software problem and would get fixed once i update the device. As advised that i updated the phone the phone software after which phone will arrise same problem again. And I then submitted my phone again to Nokia Service center AA ELECTRONICS .my handset is repaired 3times of june month and 2 time in July months.....but problem will again Arrise..when I gave handset to service center and each time it was seen by bad condition (like scraches,camera scraches,LED scraches) but problem can't be solved...then I subbmit again handset on 26 july 2014 for testing. [Job ID: 1********/140711/011]after 20 days of testing ,on deleivery time (16 august,2014) there's was more scraches on my handset...and they said we are not responsible for physical condition..
I have a few questionsI
can guarantee that there has been no case of a physical damage on my side and this dent that has occurred during the transit or mishandling of my phone at the service center. If the phone had the physical damage, how was it repaired under warranty inthe first place?
Even though I had repeatedly asked for a replacement as the phone was showing problems from the first week of purchase why have I been denied by taking makeshift repairs to just fool me?
is this the support you can provide to a customer who has purchased your premium line phone and have been a customer of yours for all these years?
I requested to concered authority to kindly solve this issue
Lovedeep S
IMEI:353********3876
Ph :-********11