Hi

Still waiting for the response

Regards,
Shankar Dutt Tripathi | Sr. Account Representative – Benefit Services Long Term Care| 800-443-4451 x 4549 | stripathi2@metlife.com|


----- Forwarded by Shankar Dutt Tripathi/Bsg/MetLife/US on 07/16/2010 11:51 AM -----
From: Shankar Dutt Tripathi/Bsg/MetLife/US
To: gm@nr.railnet.gov.in, agm@nr.railnet.gov.in, cpro@nr.railnet.gov.in, sdgm@nr.railnet.gov.in
Cc: contentmanager@rb.railnet.gov.in, mamata.sansad@sansad.nic.in
Date: 07/14/2010 10:14 AM
Subject: Fw: complain


Hi

Any update on the below mail

Regards,
Shankar Dutt Tripathi


----- Forwarded by Shankar Dutt Tripathi/Bsg/MetLife/US on 07/14/2010 10:10 AM -----
From: Shankar Dutt Tripathi/Bsg/MetLife/US
To: gm@nr.railnet.gov.in, agm@nr.railnet.gov.in
Cc: cpro@nr.railnet.gov.in, sdgm@nr.railnet.gov.in
Date: 07/13/2010 04:52 PM
Subject: Fw: complain


Hi,

I booked 2 E tickets on 28/6/2010 through Irctc website for train number 2873 , I have attached the details for the same, Date of Journey of 08/07/2010

1) Pnr ********94 – Ramgarh to Kanpur , Passenger – S D Tripathi
2) Pnr ********75 – Ramgarh to Allahabad, Passenger – Teenu Mishra, & Beenu Mishra

The date of the journey was 08/07/2010 and on that particular date it was a jharkhand band called out by Maoist and I had to leave for kanpur to attend a business meeting on urgent basis.

When I called up the Ramgarh station to confirm the status of the train ,I was informed that the route has been diverted for the train number 2873 and it would not take the ramgarh route and would take Bokaro steel city route from Muri Station and the same information was communicated by Media as well, but to be on the safer side I called up the Barkakana enquiry to confirm the same and I got the same reply that the train would take the Bokaro Steel’s route. I hired a car and reached bokaro at 3.45 Pm to board the train and when I went to confirm the status of the train from the enquiry window, I was informed the train would now go by its normal route ( Ramagarh route), then I had no options left other than going back to Ramgarh but since Ramgarh is around 80 Kms from Bokaro so it was not possible for me to catch the train and finally I missed my train and due to which I did miss my meeting and you cant understand how much loss I have gone through and my sisters who were going with me till Allahabad have missed there exams.
And when I asked the ramgarh enquiry that why this happened and why it was not informed to us ,he told that the earlier the controller decided to send the train through Bokaro but when the train reached Muri he decided that the train would take the normal route.

Kindly explain me why the train route was diverted to the normal route in the last moment and who would take the responsibility for my loss and why the information was given to media that the route is diverted for 2873. Kindly advise if I should file a case in consumer court to claim for my loss .and how would can I get my ticket's refund since I am not at my fault


Regards,
Shankar Dutt Tripathi