Complaint: TN22AY7547 / Kun Kotivakkam
Hi,

It’s been a little over 3 years since I got my Hyundai Santro from your Anna Nagar Showroom. It’s the first car that I have owned and hence close to my heart. I have never missed a single service and have always given it to your Kun Service Centre at Kotivakkam.

After one such service, I started having serious problems in my car. The car was not stable and was shaking terribly when in movement. I called up the service centre who promptly took my car to check the cause of the problem. To my surprise, the service engineer calls up and tells me that they are unable to identify what is the cause of the problem. However, they suggested that when the wheels were changed, the car did not wobble. Though the wheels were in perfectly good condition I had to get them changed (3 of them for over INR 7200) since I needed my car back. They also wanted to charge me for the wheel alignment, though the car had been serviced just a week back and was sent back because of a complaint. After some persuasion, they just charged me for labor and cost of the tyres.

It’s just been a month, and I have started having the same problem again. I have absolutely no idea what I need to do now. The car seems to be absolutely unstable but am still using it. I am hesitant to give it back to the same service centre. In fact, I am seriously contemplating to exchange my car with another maker to avoid all the hassles I have had (and still having). I sincerely hope that getting my first car to be a Santro was a good decision, but am already having second thoughts now.

I am sure if I call up the Kotivakkam Kun Service Centre again, they would want me to leave the car for them to check. At the end of it all, empty my pockets with a big invoice, for the problem to re-surface in a while.

I hope someone acknowledges this issue and helps me understand the future course of action.

Regards
Nikhil Khanna
+91 ********55