We contacted Arun Sathya Packers and Movers for shifting a TV and a bicycle to Ettumanoor, Kottayam (Kerala) from Nanganallur, Chennai.

They charged us Rs.1500 for insurance over and above the charges to pack and shift and promised to deliver the insurance papers the subsequent day, and the TV and bicycle at the door step at my house in Ettumanoor within 3 days. It has been more than 15 days and we have not received the TV and bicylce nor have we received any insurance papers.

Every time we try to contact him he is not picking up the mobile on any of the 3 numbers he had given us. (+********4130, +********4186, +********7444)

So we had to try with different numbers (new one each time), and when we are able to reach them after so much of struggle we get the following responses:
1. Have you not received them yet - meaning they have no clue where it is.
2. Shall call back in another hour and tell you the status - They never called back.
3. Do not disturb by calling your goods will reach - we want to know WHEN - they have no answer.
4. Do you not have trust in us - we would if they could provide the status of the shipment and be a little courteous (especially with females).

When asked about the insurance papers they always say they will send them to us immediately and we haven\'t got the papers as yet.

Every time they pick up our call their responses are absolutely unprofessional and un-courteous sometimes they tend to be rude. Most of the times they disconnect without any response and do not pick up any subsequent calls.

We want insurance papers taken for the Rs.1500 we paid them for the premium and the TV and bicycle delivered intact.
Else we want to be reimbursed for the value of the TV and Bicycle as well as the charges for the transportation we had paid them along with the amount we had given for the payment of the insurance premium.
I cannot place a price for the mental agony we had to go through having placed the valuables in the hands of these irresponsible people and keep hoping and waiting for them to deliver it.