Dear Sir,

Introduction about myself: I am Sreekanth Sivarathri, a resident of Chandanager, Hyderabad. My mobile number is ********74.

I bought a Whirlpool refrigerator from Sony Electronics, Lingampally, Hyderabad - 500055 about three months back for Rs. 13800/- (Rupees thirteen thousand eight hundred only). Since last two weeks i am observing water leakage from the back of the refrigerator. Immediately i informed the same to Whirlpool service centre and Sony electronics shop. A representatvie from Whirlpool has come to attend the problem. After seeing the problem the representative said that there is a manufacturing defect in the plastic tub on the back. The back tub has to be replaced. He further said that i need to pay for replacement which i denied and raised the issue with Sony electronics. Sony electronics owner is so arrogant in his behaviour that he not only denied my request but said that he is not bothered for courts and complaints.

Also my electricity bill has substantially increased after i started using this refrigerator. While making the purchase, I am told that the power consumption whould be around 272 units per annum which should ideally come to around 22.6 units per month. But my electricity bill has increased by Rs. 200/- per month after i started using this refrigerator. When I raised this issue with Sony electronics, he was not at bothered to attend on the issue.

I have one year warranty on the refrigerator. I am not convinced to use a piece which has manufacturing defects. Hence I request this hon'ble forrum to look into this and do justice for me by replacing the piece with a new one.

I am surprised that if this is the treatment given to gents, how about ladies. I am pretty unhappy with the retailer[Sony electronics] with the way he spoke to me. Neither his language is good nor his behaviour. Moreover he has no respect for customers, courts and law and order.

I would also request this forum to warn the retailers to talk politely and keep a cordial relatiionship with the customers.

Kind Regards, Sreekanth Sivarathri.