Hi
Following is the excuses the company is giving for not delivering the item which was supposed to be deliver on 26th Nov 2010(see attached). I seriously doubt about the credential claim by this company. They appear to be an fraud organization please investigate and if possible refund of my amount.


From: 20North Customer Support Sun, 19 Dec 2010 12:26:21
To: You
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Hi, Roopak,

We apologize for the delay.

Your Order# 3********600 is still held with customs. We will update you immediately upon the dispatch of the same into local transit with a tracking ID.

Please write back with any concerns.

Best,
Charmaine
www.20north.com

_________

On Sat, Dec 11, 2010 at 2:59 PM, 20North Customer Support wrote:
Hi, Roopak,

Thank you for writing in to 20North.

Please note that I am currently checking on the status of your Order#3********600 and will write back with a positive update on Monday, 13/12/10.

Please write back with any concerns, or feel free to call on 080-42924000 (Mon -Sat) (9:30 am- 6:30 pm)

________________________



On Fri, Dec 10, 2010 at 7:05 PM, roopak sardar wrote:
HI,
I am still waiting and I don't know for how long ?
Do you still believe that Item will be delivered in future any day?
regards
Roopak
On Thu, 02 Dec 2010 11:57:53 +0530 20North Customer Support wrote
>
Dear Roopak,
>
>We are writing to inform you that unfortunately we were not able to provide the tracking number since the consignment was shipped through our partners, moreover this shipment is consolidated till it reaches our Bangalore office, once we dispatch your order from our Bangalore office we will surely provide the tracking number.
>
>Your shipment is currently at the Customs in Chennai under going clearance. That's why we have sent you a mail saying that you should receive the shipment by next week. Unfortunately for this consignment we switched logistics and that has caused this confusion, however, that should not effect your shipment form being delivered to you within the 21 days delivery guarantee. We would like to extend 20North's sincerest apologies for the inconvenience this situation has caused you.
>
>
Thank you for choosing 20North!
>
>Best Regards,
>
>Alister Stephens
>www.20North.com


On Wed, Dec 1, 2010 at 8:01 PM, roopak sardar wrote:
>
HI ,
>

1. Do you have any Shipment or Transit Document or anything that proves that the Item has been in Fact ordered.

2. Is their any source based on which you can declare that i will receive the Item next week...

3. If you are aware that I will receive the Item by Next week, then why i didnt receive any mail , dont you have any tracking procedure by which you can see that Item has not been reached to customer.

4. Based on what you have send me the Original Order Status where you have mentioned the date of 26 Nov.

5. I am sorry to say the way you are approaching the issue and the big claimed that you are making in your website is not matching.

Regards
Roopak

On Tue, 30 Nov 2010 17:45:08 +0530 20North Customer Support wrote

>>
Dear Roopak,
>>
>>This is to inform you that you should receive your Order ID : 3********600 any time next week. You can always visit 20north.com and access your account to know the latest update on your order.
>>

>>If you have any further queries, please feel free to call on 080-42924000 (Mon -Sat) (9:30 am- 6:30 pm) or mail us back.
>>
>>We look forward to giving you a great online shopping experience. Thank you for choosing 20North!
>>
>>Best Regards,
>>
>>Alister Stephens
>>www.20North.com

>>
>>
On Tue, Nov 30, 2010 at 12:11 PM, roopak sardar wrote:
>>
When can i expect the status of my item ?
>>
>>regards
>>Roopak
>>
>>On Sun, 28 Nov 2010 13:57:02 +0530 "20North Customer Support" wrote
>>>Hello from 20North.com,
>>>
>>>Thank you for mailing us. This is an automated acknowledgment of your
>>>email. Our offices are closed on Sunday the 28 th November 2010 . We
>>>will respond to your emails on 29 th November 2010 .
>>>
>>>Thank you for your patience and understanding.
>>>
>>>Customer Relationship Managment
>>>20north.com