Dear Sir,

It is to inform you that on 14th October,2016, a call received by me from one online shopping company with name "OPEN@KART". The call from number +********3546 (Mr Axay Gupta) asked me to open your site "Open2Kart.com" where special promotional offer for north -east is being provided.

I had been asked to buy anything from deal of the day and assured that upon purchasing the material I would be provided any of the materials which includes a DELL laptop, a 40 inch Samsung EH5000 LED TV, a I -Phone or a Mahindra tour package completely free of any charges.

After completion of transaction of Rs 1999/- for combo offer 2(three piece suiting), I was kept on hold and a lady, Ms Pooja Sarma, came on line and asked me to pay an amount of Rs 7350/- which is towards Tax, insurance and transportation handling charge. I had accordingly paid the additional amount of Rs 7335/ which was promised to be refunded within 48-72 hours. and had taken my bank account and IFSC code for making the refund.

My order references for the purchases made are #100003019 and #100003018.

Two days hence again a person from the same organization with phone no 01149069585 asked me for additional amount against transit insurance which I had already paid and is included in the payment of Rs 7350/.

Even after 48 hours when I had not got the refund amount of Rs 7350/as promised and dispatch details of the materials, I had called up in their contact number 01141306673 which has been mentioned as their Grievance Cell and other two numbers. Every time, a different executive would receive the calls and give lame excuses about unavailability of their key person in office. Yesterday, when I had asked for the courier docket number, I was given an INVALID docket number. When I had called again to complain about the same, the person providing me the wrong information was not available to answer.

I have a strong feeling that this company is a fraud and looting fellow Indian people by giving false promises. I have gone through reviews of the company which is having several complains by cheated public for last 10 months and interestingly the company is still operating.

Sir, I am feeling like cheated on my hard-earned amount of Rs.9349/- (1999+7350) This is my humble request to consider my complaint , have thorough investigation and take strict action against this fraud company which is apart from cheating common India people, bringing disgrace to our National Capital.

Soliciting your necessary action and feedback please.

Regards,
Santanu Kr Baruah
Duliajan , Assam
Mob: ********50