I ordered a LINDT SWISS CLASSIC DARK
http://www.fnp.com/flowers/lindt-chocolate-hampers/lindt-swiss-classic-dark/--clI_2-

cI_1657-pI_15501-i_15501.html


and they sent me a wrong product
LINDT EXCELLENCE DARK
http://www.fnp.com/flowers/lindt-chocolate-hampers/lindt-excellence-dark/--clI_2-

cI_1657-pI_15493-i_15493.html

I complained to them by writing a mail and attaching pics of the wrong product and

attaching the order sheet.

I demanded a refund.

I followed up for 4 days on calls and mail only to be responded by their support team

that in order to get a refund I should reject the delivery.

Now how would someone know what product is deliverd unless I accept and open it.
But they are not ready to accept their mistake and refund my cash.

I want my money to be refunded that is 899 Rs and that they be punished with a fine which is 10 times my loss to teach them a lesson.

I am attaching the picture of the wrong product and the order details are as below



Order Place Moto

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To place an order log on to www.fnp.com/flowers

Call +91-92124 22000 | SMS FNP to 53030


Dear Girish ,
Thank you for shopping with us. We have received your order. Listed below are your order details.
ORDER NUMBER ********4
Order placed on 04/08/2012
Amount 899.00


PRODUCT DETAIL DELIVERY LOCATION DATE QUANTITY AMOUNT (RS.)

Lindt Swiss Classic Dark
LindtH9 Bangalore 06/08/2012 1 899.00





RECIPIENT'S DETAILS SENDER'S DETAILS

Name: Girish
Phone number: ********71
Address: 3/1, JP Tecno Park, Millers Road
Bangalore
Karnataka
India
560052
Gift message: Name: Girish
Phone number: ********71
E-mail: girishnathani@rediffmail.com
Address: NA
Delhi
Delhi
India
000000


PAYMENT DETAILS

Cart Total: 899.00
Discounts: 0.00
GC Discount: 0.00
DC Discount: 0.00
Shipping & Handling: 0
Payment & Charges: 0

Grand Total: 899.00


PAYMENT MODE

Moto Deposit 899.00


DISCLAIMERS

1. Please note the Order no & the total amount due for the order. Your order number should be used for all future correspondence regarding this order.
2. For Express Delivery, please ensure the payment is made before 2 PM for same day deliveries.
3. For Fixed time Delivery, please ensure the payment is received 4 hours prior to the delivery time specified.
4. For Midnight Delivery, please ensure the payment is received before 6 PM.
5. Do not forget to collect the transaction slip/receipt from Collection Boy as a confirmation of your payment.
6. Please note, if the payment is not made before the cut-off time, your order will stand canceled.
7. Substitution Policy: We try our best to deliver the product as mentioned in the description. In the rare event there product is not available, we will be
substituting it with a product of equal or greater value.
8. Please make sure you have read our disclaimers and guarantee and are aware of our SLAs.


our feedback is important to us. Help us to offer you better services. Write to us at feedback@fnp.com.
In case of any queries, please mail us at query@fnp.com or call at +91-92124 22000
Regards,
Customer Service
Ferns N Petals



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