Highly unsatisfied. I would even go to an extend to say that the company is a scam. Scamming people of their money and emotions. Very sad to see that a service provider who is into services of flowers/ cakes/ gifts for special occasions would be so insensitive to the customers needs. I had placed an order on 13th May 2017 for a combo of flowers and cake to be delivered in Zirakpur for my aged grandmother. They do have a column for "special requests" wherein I had clearly mentioned that the order should preferable be delivered in Morning as she is not available post evening. It obviously was a prepaid order so my money was deducted right away. Next day that had not delivered it till 11, on contacting one of their listed numbers, one extremely rude female told me that I should not be expecting delivery at the stated time as its a busy day for them, it being Mother's day and that they can't pay heed to each and every instruction and that my order will be delivered by 5 as it has ALREADY BEEN DISPATCHED. After this monologue the call was disconnected. I mean, really good on customer service right!!! I started contacting them from 3 PM onwards as it was not yet delivered, concern being the receiver person would not be there post evening. Finally someone was gracious enough to accept our call, this time a male and I was told that since its summer season they start the deliveries in second half. Mind you I was earlier told that the order was already dispatched. He again told me that the order is ALREADY DISPATCHED and will be delivered by 6. No surprises that the order was not delivered and they refused to answer the calls even from alternate numbers. The scenarios is such that now I cannot even place an order from some other online site as I found most of them stop taking the same day delivery order by 6 PM. Pathetic service, if any. Complete disregard of customer service let alone satisfaction. This company should actually be looked into about it being genuine as I do not even expect them to refund my money. Post this I am moving to register a complain against the same in consumer court as early as tomorrow morning and the cyber crime cell too.