From: Raj Pandey
Sent: 30 November 2017 14:05
To: Corporate.Care@HeroFinCorp.com
Subject: Fw: [2470020] Why EMI is deduct for 2 time in this month (Can you Tell me your Company is cheat the Customer)

Dear Sir,

Can you Tell me your Company is cheat the Customer.

Your representative is tell me our July 2017 EMI is Bounce. so tell me why are not Receipt Bouncing Payment of your Collection En charge for the time of EMI July 2017

Then this month Nov 2017 your ECS is hit our account EMI 2 time 2835.00 and 2835.00. when we raise a complaint you will return Rs. 2363.96/-

Our main concern why you deduct Rs. 471.04

If any Response please call me on 0********67
From: Customer Care
Sent: 30 November 2017 13:06
To: ashokbrh@live.com
Subject: Re: [2470020] Why EMI is deduct for 2 time in this month

Dear Sir/Madam,
Greetings from Hero Fincorp Ltd.

This is with reference to your query in the appended mail where in you have raised request for refund.
In this regard, we would like to inform you that refund of Rs.2363.96/- has been initiated into your bank account on November 29,2017.
.
Accordingly, we would request you to acknowledge once receiving the same in the bank account.
We hope your queries have been addressed to your satisfaction.

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