THIS COMPLAINT IS TO SUGGEST IMMEDIATE CHANGES TO BE CUSTOMER FRIENDLY TO THE CAR LOAN APPLIERS AND SBI CUSTOMERS IN TOTAL...IAM A BONAFIED CUSTOMER OF SBI AT THE ABOVE ADDRESS OF MY BIRTHPLACE FOR THE PAST 33 YEARS. IAM OPERATING BOTH MY NURSING HOMES CURRENT ACCOUNT AND PERSONAL ACCOUNT FOR OVER 30 YEARS. ON SO MANY OCCATIONS I HAVE AVAILED THIS BANKS LOAN ON DIFFRENT SCHEMES. I HAVE A PROVEN GOOD TRACK RECORD OF REPAYMENT. EVEN NOW IAM HOLDING A LOAN ACCOUNT WITH PROMPT REPAYMENT..

I APPROACHED THE MANAGER MR MURALI FOR A CAR LOAN OF RS 2 LACS FOR THE PURCHASE OF NEW I20 COSTING 6.32 LACS ON THE ROADS. AFTER A 3 WEEKS WAITING PERIOD I WAS ASKED TO TAKE THE DELIVERY OF THE CAR AT HYUNDAI MOTORS VELLORE..AFTER APPLYING FOR THE CAR LOAN I WAITED AND APPROACHED THE BANKERS REPEATEDLY. tHEY TURNED ME BACK SIGHTING FILMSY REASONS AND ASKING FOR SOME FROM TIME TO TIME INSTEAD ASKING THEM IN ONE SITTING..I DISCLOSED ALL MY ASSETS AND WEALTH POCESSIONS. AFTER A LONG WAIT THE LOAN WAS GRANTED BUT THETRE WAS AGAIN A WEEKS DELAY IN GETTING THE DD FOR RS 2L.

FINALLY WHEN I GOT THE DD TO MY BRANCH I WAS ASKED TO SIGN FOR A LOAN AMOUNT OF RUPEES TWO LACS AND SIX THOUSAND INSTEAD OF THE GRANTED LOAN OF RS 2LACS ONLY..

I WAS COMPELLED TO PAY THE PREMIUM OF RS 6000/ TO TAKE THE SBI LIFE INSURANCE OTHERWISE I WILL NOT BE ELIGIBLE FOR THE LOAN AMOUNT..I WANTED THE LOAN SANCTIONED WITHOUT THE BURDEN OF THE LIFE INSURANCE PREMIUM. MY REQUEST WAS NOT HEEDED.. I SAID IAM A PERSON OF STATUS AND IAM ALREADY A POLICY HOLDER OF OTHER INSURANCE COMPANIES FOR ABOUT 3LACS IN FORCE... AT THE TIME OF FILLING THE APPLICATION I WAS NOT INFORMED ABOUT THE MANDATORY OBLIGATION OF TAKINNG THE POLICY AT SBI INSURANCE. ATO HE FAG END OF HANDING OVER TTHE DD I WAS FORCED TO PAY FOR THE PREMIUM OIME F THE SBI POLICY WHICH AT TAHT TIME I WAS NOT AT ALL WILLING TO TAKE THE POLYCY JUST FOR THE SAKE OF AVAILING THE LOAN AFACILITY..THERE IS A TIME FOR EVERY EVENT...AS LOAN WAS REFUSED WITHOUT PAYING FOR TTHE SBI LIFE INSURANCE PREMIUM...I HAD NO OPTION BUT TO WITHDRAW THE LOAN APPLICATION IN DESPAMTION..tHEN THE BM DEBITED MY ACCOUS WITH RS 1200/ AS THE BANKS EXPENDITURE AND CANCELLED THE GRANTED LOAN.. THE DD WAS RETURNED TO THE ISSUING OFFICE AT VELLORE TAMIL NADU..TODAY ON 28-09-2010

AS A RESULT OF THIS, AS SENIOR CITIZEN IAM, INSPITE OF MY GOOD TRACK RECORD AT SBI, I SUFFERED SONSIDERABLE MENTAL AGONY, FRUSTRATIONS OF LONG WAITS AND THE DISAPPOINTMENT OVER SUCH LAST MINUTE RIDERS ATTACHED TO THE SANCTIONED LOAN..PEOPLE APPRAOCH NATIONALISED BANKS FOR ECONOMIC REASONS AND FINANCIAL SAFETY...BEHAVIOR LIKE THIS IS NO DIFFERENT FROM THE ACTS OF A MARWADI, OR A PAWNBROKER. WHY TO SQUEEZ FROM THE HELPLESS LOAN SEEKERS INSPITE OF SO MANY IMPOSED SAFTY NORMS AND RULES AND REGULATIONS...IS YOUR SBI LIFE INSURANCE SO CHEAP AND GONE WITHOUT TAKERS..IN THIS SCENARIO THE BEHAVIOR OF THE MANAGER WAS RUDE AND NO BETTER THAN A PAWN BROKER.. KINDLY MAKE CHANGES..SIMPLIFY RULES..DONT MEASURE ALL WITH THE SAME YAYARDSTICK..GIVE CREDIT FOR THE LOCUS STANDI AND TRACK RECCORD OF YOUR OLD CUSTOMER..RESPECT SENIOR CITIZEN..RESPECT CUSTOMERS SENTIMENTS..AND PLEASE CHANGE AMENDMENTS TO SERVE BETTER AND SHINE BETTER...