I have ordered (Order No: DECM-0********5)a cake on 9th Feb on my anniversary occassion. The cake was delivered on 10th Feb at 5 PM, but in a horrible condition. Immediately calledup the office ( spoke to Khusboo) and dropped in a mail immediately to pic the product and replace the same since it was a special day for me. Till now they havent replied back and now even the phone is coming switched off. The cake was NOT AT ALL in a presentable fashion and till now they havent come to collect it since I have still kept the cake for them to see... its been 3 days now and am now throwing the cake off......
This is very very unprofessionalism from their end of ruining someones special day by giving a pathetic product and unacceptable service. WOULD RECOMMEND EVERYBODY NEVER EVER TO BUY FROM www.EXPRESSCAKESMUMBAI.COM
Regards
Rakshit Gaur
From: Rakshit Gaur [mailto:rakshit@live.com]
Sent: Tuesday, 14 February 2012 13:30
To: 'khushboo@yashflowersgifts.com'
Subject: RE: Order No.DECM-0********5 from CCAvenue
Hi,
I am still awaiting your reply. As mentioned by you guys, I haven’t received any reply or communication. Would appreciate if you can return my money or send me a replacement cake ASAP. In case I don’t hear from you, I am going forward with my course of action of taking this case to online forums and will ensure that others don’t get cheated by you guys.
Rakshit
+91-9620-900-100
From: Rakshit Gaur [mailto:rakshit@live.com]
Sent: Friday, 10 February 2012 17:26
To: 'khushboo@yashflowersgifts.com'
Subject: RE: Order No.DECM-0********5 from CCAvenue
Dear
I am highly disapprointed by the cake and service of you people. Just received the cake. Would highly appreciate if you guys can take the same back. I am now going out to buy a fresh cake.
This is ridiculous. The pics are attached. One can see by themselfs what you guys have delivered.
Rakshit Gaur
+91-9620-900-100
From: khushboo@yashflowersgifts.com [mailto:khushboo@yashflowersgifts.com]
Sent: Friday, 10 February 2012 10:41
To: rakshit@live.com
Subject: Fw: Order No.DECM-0********5 from CCAvenue
Dear Valued Customer,
Greetings!
Thank you for your order at www.ExpressCakesMumbai.com
Your order has been processed.
Please feel free to contact us if you have any query for your order.
We will be more than happy to assist you.
Thanks & Regards,
Khushboo Sharma
91-********00
Merchant Site URL : http://www.ExpressCakesMumbai.com
Order Number: DECM-0********5 Order Received: Feb 9, 2012
Total Amount : INR (Indian Rupees) 570.00