www.dejavutrends.com IBS Bespoke Solutions Private Limited - Delivery of mobile not received after 15 days
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Complaint by: navneet mehta on January 28, 2014, 5:25 pm in Online Shopping

On 13/01/2014, I have ordered one mobile handset on website www.dejavutrends.com ,

Merchant name is “IBS Bespoke Solutions Private Limited”

I have paid the amount of Rs.7277/- through credit card. But Till date they have not delivered the mobile.

I have talked on customer care lots of time but most of the time they did not pick the phone and

whenever anybody pick the call they say that they will delivered the mobile in 2/3 days.

But till date no positive response is received .

Their contact details are as follows

Nagina Khan,
Customer Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
Cell:+91 ********55
Help: +91 22 33677208 / 1********177



Please help me in this case . I am attaching the various correspondence made with customer care for your reference.

Complainant's Goal: I want my money back
Complainant's Target: www.dejavutrends.com,IBS Bespoke Solutions Private Limited
Complaint Location: India › Karnataka › Gulbarga
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Recent Comments
3.
Tue, 15 Apr 2014  thomas

owner kaustub chowksi ********80
his mother anjana chowksi ********01
his manager ********88

2.
Tue, 11 Mar 2014  Ranjit Prasad

Dear Team,
Today i have got a Pen drive delivery from DTDC,later i opened the packet & got empty.

Please do the needful immediately.

Thanks

1.
Wed, 19 Feb 2014  VINOD PEDNEKAR

I HAVE ALSO LOST MY RS. 8500/- ORDER NO.100002868 ON 8-01-2014 BUT STILL MY PRODUCT IS NOT DELIVERED. CUSTOMER SERVICE PERSONS ALSO ALL TRAINED FOR GIVING BIG TALKS.........REALLY BIG FRAUD DEJAVUTRENDS.....THEIR ANDHERI 24, APURVA ESTATE ADDRESS ALSO BOGUS.