I am a customer of Indane Gas since 2006. I transfered my connection to the present dealer in June 2010 & my consumer No is 72395.

The Gas cylinder supplied to me the first time started leaking as soon as I connected it. I immediately contacted the dealer & he sent a mechanic who just changed the washer within a minute. On enquiry he informed me that the Co does not check the cylinders before delivery & we should do so on receipt of the cylinder. This is not possible as normally no one is at home when the delivery is made & most of the times the watchman receives the refill

Again on 20-10-2010 I booked for a refill which was delivered in a week or so vide order No 12578 dt 20.10.2010- Cash Mamo/Bill No 12514. When I wanted to change the cylinder on 05.11.2010, the cylinder was again found to be leaking.

Ever since then I have been trying to contact the Cell No given on the Receipt but there is no response.
Today with great difficulty I managed to contact the mechanic, Mr Narender(Mobile No ********11)
He informed me that he cannot trace my address even though I gave him detailed directions & asked me to come to a certain point to pick him. WHAT IS THE USE OF A MECHANIC WHO CANNOT TRACE THE CUSTOMERS ADDRESS?
Moreover, is it not the responsibility of the Gas Co to verify the cylinders before despatching for delivery? The delay in attending to the problem is causing a lot of anxiety & panic in the family. Hence we request you to look into the matter & instruct your agent to promptly send a machanic to rectify the problem to avoid any accident.