30-Apr-14

REF: Order ID: 100018194 date: 16-3-14
SUB: Dejavu Trends - Product Not Delivered

I ordered one HP multifunction Printer Model MF1005 under the captioned Order ID with an online retail site www.dejavutrends.com on 16-Mar-2014. I made the full payment of Rs.9989/- using my credit card. I was told that the product will be delivered between 7-10 working days.

Since then I have been regularly following up the matter with the website by emails and helpline number 1800-3000-1177.

After repeated calls to the Helpline 1800-3000-1177 I have received only assurances and flimsy excuses for non-delivery of the product even after 40 days, which I enlist below:

1. There is a huge order backlog;
2. The logistics are in mess;
3. Assurance that it will be delivered within the weekend/ next week - for the last three
weekends - but without giving any reason for delay; and
4. The executives disconnect the phone when asked difficult and pointed questions.

For the last 4 days no one picks up the helpline number. On further investigation on the net, I find that M/s. Dejavu Solutions Ltd., with its office at 24, Apurva Estate, Makwana Lane, Andheri-Kurla Road, Andheri (East), Mumbai 400 059 is the owner of this online company and Dr. Kaustubh Chokshi is one of its Directors. The search also reveals some startling facts. Mr. Chokshi was arrested in October 2010 in some ponzi scheme. You can read this here:

http://pracha2004.blogspot.in/2010/10/recession-hit-techie-firm-dupes.html

and here:

http://www.hindustantimes.com/india-news/mumbai/fraud-at-it-firm-7-held/article1-462905.aspx

Further, investigations show that there are innumerable cases such as mine…people who have paid and not received their products. You can confirm this here: http://www.complaintbox.in/?s=dejavu

From all this one thing that can be safely concluded is that the website and the people behind it are a big scam. What is even more surprising is that the website is still on, is still accepting orders and gullible people are still purchasing and making payments for the same. And, since it is an online company, where people from all over the country can buy, we don’t know how many of such buyers are getting into the trap on a daily basis of this so called online retailer.

Lets assume there are 100-150 customers who purchase daily on this website and with an average sale value of Rs.10000/-, then we come to a figure of atleast Rs. 1000000 to 1500000 daily or Rs. 3 crores to 5 crores easily in a month. This is just a rough estimate, it could surely be more.

That’s not all, this Dr. Kaustubh Chokshi’s company Dejavu Solutions Ltd., also appears in the list of “Companies on the Fastrack” in an article dated 14-Oct-2013. Read it here:

http://www.channelworld.in/fasttrack/deja-vu-solutions

Its surprising whether this publisher ever tried to check the person’s background. And this is not one, there are some more such articles where Mr. Chokshi has projected himself as a Cloud Computing Expert.

Thus, I appeal to http://icomplaints.in/ to please take this matter on an urgent war footing basis so that gullible people can be saved from such cheaters and before the scam becomes a huge one.

I reproduce below my communications with Deja Vu and Dr Kaustubh Chokshi.

Sharad Nagda
snagda@hotmail.com
0********48


---------------------Emails till date------------------

Ticket #554002
Ticket Status: Open
Department: Deja-Vu Trends Operations Support
Create Date: 10/04/2014 2:15 pm
Name: Sharad Nagda
Email: snagda@hotmail.com
Phone: (976) 908-3448
Subject:Delayed Delivery
10/04/2014 2:15 pm
Oder ID: 100018194 date: 16-3-14
I have ordered one HP multifunction Printer Model MF1005 undrr the captioned Order ID. I have not yet received the
delivery. Your order status only shows "Processing". Is it goig to remain that way for ages. Why are you making me wait for
so long when you have already received the payment? What is happening? Does it take so long to complete the order. Have
the courtsey to call me and tell me why is it taking so long. And I dont want to hear your flimsy reasons that there is a lot of
backlog and that it will be delivered by the weekend. Already 3 weekends have passed hearing that. Now deliver the
product.
Sharad Nagda
------------------------------
10/04/2014 2:31 pm Afza Azmi
Dear Sir,
Good Afternoon,
As per our telephonic conversation today,This is regarding Order # 100018194,As per our records,you have placed the order
for Hp Laserjet M-1005 Multifunction Printer,We would like to inform you that your order is in the process so please
provide us some more time as we have raised a requirement on priority basis and we are trying our best to ship the product
as soon as possible.
We regret all the inconveniences caused.
Thanks & Regards,
Afza
-------------------------------------------
10/04/2014 2:40 pm Sahil M
Dear Sir,
Good Afternoon,
I would like to inform you that due to the Ongoing Sale and the Low Price guarantee on our website, we have received an
overwhelming response from our customers. This had let to a backlog and delay in dispatch for a lot of products.
Our backlogs are in the process of being cleared, and hence humbly request you to be a little more patient and give us some
time to check on the same.
As soon as the product is shipped, you will receive an email or phone call intimating you of the same.
Deja-Vu Trends Support http://support.dejavutrends.com/support/tickets.php?id=554002#reply
1 of 4 26-04-14 6:19 PM
We regret all the inconveniences caused.
Thanks & Regards,
Sahil
--------------------------------------------
11/04/2014 9:30 am Sharad Nagda
Thanks for the reply but I wonder when I ordered the printer on 16-3-14, I was told delivery wouldbe effected within 5-10
days and at that point of time you were to supply from your stocks so where isthe question of placing high priority order. I
have been following up and your answer has beengive 5-6 days more. Today is 11th April, you have already taken nearly a
month, and there is nosign of delivery. And it is not that the product is in short supply, it is available not only in big
showroomsbut also with small vendors and definitely "not a priority order item"
I expect a definite date and that the product be delivered within next 4-5 days.
Thanks again
Sharad Nagda
-------------------------------------------

11/04/2014 12:11 pm Afza Azmi
Dear Sir,
Good Afternoon,
We understand your concern regarding the shipment of the product.As there is a delay in the shipment,we request you to
please wait,we will ship the product on priority basis as soon as possible.
We regret all the inconveniences,
Thanks & Regards,
Afza
-----------------------------------
25/04/2014 3:35 pm
25-4-14
Dear Ms. Afza,
DEjavu Trends
You showed a lot of concern vide your mail reply dated 11th instant. However, your so called concerns have remained just
"concerns, fake assuances" I have been waiting for your "as soon as possible delivery and 15 more days have passed. What
now?
What is the next best flimsy excuse do you have? Please be warned that I cant wait any longer.
I give you one day to reply and by Monday I need the delivery of my product or the refund of my money. Failing this I
assure a stringrent action.
And mind you and your up-bosses, when I assure your action I will do it. My words are not empty as yours.
Thank you,
Sharad Nagda
********48
---------------------------------------------
26/04/2014 6:17 pm
26-4-14
RE: Oder ID: 100018194 date: 16-3-14
It seems to me now that you are not even interested in replying to my queries, leave alone delivering the product. Even after
almost 40 days and after repeated reminders I have not been delivered the product.
I tried contacting your Helpline at 1800 3000-1177, but the service executive disconnected the phone abruptly when I asked
difficult questions.
I can't wait any longer and hence, I treat the order as "CANCELLED". Please REFUND the money as soon as possible.
Either you deliver the product by Monday or the refund of my money by Monday. Failing this I assure a stringent action.
And mind you and your up-bosses, when I assure your action I will do it. My words are not empty as yours.
Thank you,
Sharad Nagda
********48 / ********00
snagda@hotmail.com
--------------------------------------------
From: Sharad Nagda (snagda@hotmail.com)
Sent: 26 April 2014 18:51PM
To: kaustubh.chokshi@dejavutimes.com (kaustubh.chokshi@dejavutimes.com); operations@dejavutrends.com (operations@dejavutrends.com)
Bcc: support@dejavutrends.com (support@dejavutrends.com)

26-4-14

Dear Mr. Kaustubh Chokshi,

REF: Order ID - 100018194 dated 16-3-14

With great expectations, I had placed an order for HP multi-function printer Model No. MFP-1005 vide above Order ID. I had made a payment of Rs.9989/- by my credit card.

After repeated calls to the Helpline 1800-3000-1177 I have received just flimsy replied which I enlist below:

1. There is a huge order backlog;
2. The logistics are in mess;
3. Assurance that it will be delivered within the weekend/ next week - for the last three weekends - but without giving any reason for delay;

Sir, I am tired of waiting and I don't see an end to your unprofessional setup. Hence, please treat this order as cancelled.

I expect a reply from you as soon as possible. I request you to process my Refund within the the next 3 days. Failing which I will be forced to escalate my complaint to all "POSSIBLE" levels.

Please find attached here to this mail my previous requests to your support staff. Also attached is my Invoice, order confirmation and My Dashboard for order status. I think this will be enough for you to come into action.

Sharad Nagda
********48 / ********00
snagda@hotmail.com
vnagda@rediffmail.com