I planned to repaint my house through Asian Paints and obtained a fair quotation from Asian Paint Home Solutions on 17.6.2013. I was asked to pay the entire amount of the estimate in advance. I handed over a cheque numbering 469425 of HDFC Bank Mylapore branch for a sum of Rs.30,000. I was told that the work would run for a period of 10 working days.

I chose APHS for brand name and there would be effective site supervision. I was under the impression that the work will be perfect and would be executed in a very professional manner since you are renowned in this industry. Much to my disappointment, the expectations turned out to be false.

The work commenced on 18.6.2013 and there was no schedule and no time adherence. The painters walked in at their own sweet time at 11.30 in the morning and stretched it late in the evening as per their wish.

The workmanship was very shoddy. There was no covering of the floor and the paint was spilled everywhere from the AC to the clothes in the wardrobe, and at times when they cover they leave it without removing it. There are brush strokes everywhere. There was no supervision and when I tried to contact the supervisor there was no response or call back. There was absolutely no coordination between the sales associate, relationship associate and the contractor.

Above all, one painter(name: Vicky) embarassed the residents in my apartment by urinating in the open terrace before ladies in the neighbourhood. I had to pacify the residents in my apartment. The other painters throw the smoked beedis everywhere. Is this what you claim as professional service? Is this what the 'skilled and trained' painters from the Asian Paints academy do? What is more irritating was the attitude of the APHS team. They have not even bothered to keep in touch with the customer even when such occurences were reported.

On the evening of 25th of June 2013 there were so many people brought in by the applicator and they are not related to the work in the site. There were so many unknown men and inspite of repeated pleas they did not leave my home till 10 PM in the night. They claimed they finished the work on 26th of June 2013. By then the varnish in the wood work was not done properly and the painting in the hall wasn't up to the mark.

There were also few things missing and we intimated the applicator and the supervisor who turned up on 27th June evening only to take the signature on the call card. All these days, the supervisor did not bother to ensure whether the work was done properly. I reported that there are certain things missing. The supervisor Mr.Pandiarajan also confessed that he knows the behviour of the applicator(Ramesh) and the team is poor but he was instructed by his managers not to mind it and go soft on them. I immediately wanted to talk to an executive of the company and I spoke to Mr.Vinod in the number ********94. He promised necessary action and requested to bear with them. I obliged but after that all communications were unidirectional and I had to initiate first. There was no action and nobody offered any compunction.

I also reported things stolen by the painting team through email:

1.) Silver cups and bowls kept in the kitchen top loft. New brass gas burnors, copper plates

2.) MCR chappal worth Rs.500 and the new sports shoes worth Rs.1200 kept in the loft

3.) A new coin bag of Rs.5 and Rs.2 containing 100 pieces worth Rs. 700 kept in the hall shelf top plate.

The value of total things stolen could be worth above Rs.6000

I am forwarding all the mail communications for your kind perusal. It was such a bitter experience and as a customer I feel let down.

I have been ditched by your hierarchy at various levels and I report the matter to you finally.

I request you to look into this matter and ensure fairness to the customer

Thanking you

Nagarajan