Poor Service and Irrespect treatment of customer
I travelled on 06 th Mar'10(Sunday) from Trichy to Bangalore in 11PM Volvo 2+2 AC Bus with my wife.
I had very bad worst customer service and worst treating of sustomer from KPN travels trichy, I travelled from Trichy to Bangalore in 11PM Volvo 2+2 bus.
In trichy, after get in the bus we have seen someone vomitted in our seats, We requested to travels and bus driver for cleaning that to clean up from our reserved seats, But they put just sands on that , then they told us , this bus there is no bus cleaner, So adjust to sit on the same seats. We can not do any alternatives, which means change to some other bus/ seats.
I explained and fought them, Because We paid Rs.600 per seat, if you look in goverment bus fare is only Rs.250,but we booked KPN travels instead of booking goverment bus, we need good service and comfortable travel for long journey. Perhaps we booked in KPN, if you are doing like this then what is difference between govt bus and KPN travels. They replied we can not do anything now. If you not interested to travel please cancel the tickets, or travel with this problem.
But we have fought them at last they made one arrangement, they replaced us in some other seats,they assured no changes in seat replacement further.we asked so many times after travel started in between if any people getting in bus to fight for this seat that is not good, so we forced them to solve this problem for us or anyone who can sit in that seat.
But Atlast after an hour, who booked/reserved seat they get in they are coming in to fight with us, I dont want to make fight with them, becuase this travels management people cheated us for solving that problem temprovarily. Even though i asked so many times to them,but they assured no problem you can travel replaced seat till your destination.
But I went bus driver to fight for this, but he heaved ruidly manner, I cant go beyond certain limit becuase i came with my wife.
This is KPN Serice from Trichy to Bangalore, They driver ( Name:Selvaraj ) told me whereever you loge complaint against me and our travels we dont bother, what ever you want you do it we dont care and worry.
This is the worst service never i have seen in my travel.
we the people from thiruverumbur . i am working in a private company. i like compliant about the local bus from CHATHRAM TO BOILER AND CHATHRAM TO THUVAKUDI. many private bus are racing in road with passenger and they not stop ing in concern stop. they are irrespective the passengers and some of government bus also doing this. they are not thinking of passenger they think is only to win the race. we the people of thiruverumbur like to say that we don't need this type of bus. so please do needful to stop they permit.
thanking you,
makkal
Ticket was booked at KPN - Koyambedu for my journey from Chennai to Trichy on 5.5.2014 in thier Volvo bus bound to Rameswaram ( Bus no. TN30 AR 5299, PNR No. E 035320579 ). I paid Rs. 710/- for which they allotted me a seat no 41. After boaring into the bus, it was observed that seat back was not getting locked. Same was informed to duty driver who checked the seat & behaved very rudely informing that can not be rectified and asked me to put weight on back rest & sit. Immediately i went to ticket counter & expressed my uncomfortability. Then counter boy asked me to sit in seat no 40. Behaviour of the driver & his wordings were very mannerless. Finally bus started from Chennai & reached Tricy bye pass @3am. Driver asked me to get down at bye pass road stating that bus will not go to bus stand / inside the city. When I questioned him for the reason, driver was starring at me as if I am begging. Dropping in middle of the road at midnight is very hurting. This kind rude service was never expected from company called KPN, cliaming customer oriented. Hope this complaint will be taken seriously & corrective action wll be taken from your side.
Manjunath