Booking IDs 1017077247, 1017078285, 1017134620 & 1017134582

Following complaint/mail regarding resort i.e. variation in offer & actual facility was forwarded to Book My Holiday/Bag It Today(India Today Group)but unfortunately even after several reminders there is no response from company


This is regarding false information shared with me for property offered in Goa holiday package(Club Azure @ Resort Village Royale 4th to 10th Oct ’12)

Initially at the time of availability/confirmation of booking co's executive informed me telephonically that the resort is 4 star but later after few days they mentioned in mail as 3 star whereas I kept on complaining about status of property which is a 2 star & below average based on certain rating available on various websites as well as customer feedback they all were very negative but there was no response & resulted in lots of inconvenience to us as even basic facilities were missing on this venue which was not expected

As per terms & conditions we were supposed to get 3 to 5 star facility from list of resorts/hotels available on company's website which was not the case

We had horrifying experience as following mandatory facilities were missing & status of resort was below normal standard with very poor service

1. No intercom
2, TV/cable service not working properly
3. Faulty geyser in one room
4. No room service
5. All toiletries not available in room
6. Toiletries not given on daily basis
7. Linen changed only on alternate days
8. Poor condition of refrigerator
9. Water logging at entrance of apartments (difficult to enter/very risky as it was raining)
10. Light arrangements in compound & apartment stairs are very poor
11. For any need we had to get down from apartment & find staff in campus for help which was cumbersome
12. Only 1 mug provided in bathrooms for both toilet use & bath purpose which is unhygienic
13. Drinking water & glasses(stinking) available only on demand that too one has to walk down to reception & ask for it
14. One room split A/C was throwing water inside the room
15. No tea/coffee kettle(which is there in any 3 star hotel's room)
16. For any service or help required we were supposed to contact resort reception over mobile(roaming STD)
17. No power back-up(Black out in resort on 9th Oct Even aprox 7PM for >30min)
18. Dirty Kids swimming pool
19. Single bed blanket for double bed occupancy
20. Resort name is not featuring in offer

Many such complaints we discovered by each passing day & similar such remarks raised on websites by many customers who visited the resort in the past.

There was no response from company during our stay means they were not bothered about customers problems & after making false commitments facilities were not provided as promised which indicates wrong intentions/unethical business practices.

We reported complaints to available representative of club azure but they also had no concerns to address grievances.

This is clearly violation of norms by book my holiday/bag it today(India Today Group) which is not acceptable.

This is simple breach of trust & can not be tolerated.

Yogesh Dubey