I am Dheeraj from Tilak Exports. We are using Syntel NEOS 080 EPBX and the vender is Commsys Information System Pvt Ltd. New Delhi provided by airtel , we are really suffering a lot with the service of syntel, there were some problem in the power supply of our EPBAX and the engineer of commsys came and took the power supply for repairing (EPBAX machine is in warranty) on 20.12.10. Now it’s 03rd of January 2011, but we didn’t get the power supply back or any positive reply from commsys. They always say that the part is on syntel work station and we can’t say anything accurate about that part which is send to syntel.

I would like to inform you that I already made many calls many times to engineers and also commsys office for the same but they always have one answer. Because of this problem we are suffering from a number of problems which is already in the knowledge of service department and commsys office. AlterNet power supply is installed after two days but that power supply is not fully supported by system so our Key Phones of My Boss and GM is not working.

It’s already past 14 days and there is no any positive reply from commsys

I just want to know that is it true that after 10-15 days passing still nobody can give any accurate answer about the part which is sent to syntel for repairing.

Plz suggest me what should I do





it is really irritating me and our management. Kindly try to resolve these problems permanently.