Had given a digital camera A 1000IS (model priced around Rs.10,500 in year 2009 during purchase) for servicing in Mata Electronics service center (S.P Road) in bangalore through their customer service wing - Celebration store in SNS arcade, old airport road, bangalore. When I went to collect my camera, I was denied an invoice(for charges amounting to Rs. 2550), was not facilitated in testing the fix, asked to pay in cash and was humiliated and yelled at for requesting the invoice and the damaged/replaced spare. The store forcibly snatched the camera and retained it while the service center promised door delivery of the camera post the incident. Its been 2.5 months since this incident and they have still not delivered my camera and are not responding to my notices either.
BEWARE OF MATA ELECTRONICS & MR.VIJAY
First of all this is not an official Canon Service center. I gave my lens which had focusing problem, the issue was with flex cable which costs around 250Rs. and needed to be replaced. They fixed the problem and charged 2850+550 (service charge), I paid because I wasn't aware of the pricing. After discussing with few fellow photographers who had the same issue and with the Genuine CanonCare, it should cost not more than 1500Rs. Then I read all the reviews I found that this place has been charging customers a lot more which is not reasonable. Moreover they told they have changed AF Unit, which doesn't exist in that lens. The person was welcoming at first & the second time I went, he was all rude and didn't want to explain anything and refused to show the spare part also. Moreover there are fake reviews posted all over.