BEAM CAMBLE SERVICE, HEAD ACHE ,, V SLOW IN OLD CITY HYDERABAD, A.P.
AS I WAS REGULAR CUSTOMER OF BEAM CABLE INTERNET SERVICE, AS AFTER SATISFACTION LAST YEAR I TOOK ONE YEAR SUBSCRIPTION OF BEAM CABLE AND AT THE END AGAIN IN THE MONTH OF JAN 2013 AGAIN I TOOK ITS SUBSCRIPTION FOR ANOTHER YEAR,, BUT THIS YEAR , THE BEAM CABLE SERVICE IS V BAD, V SLOW, AND SOME TIMES IT IS UNABLE TO CONNECT ON COMPUTER, AS THE PORTAL BEAM, DO NOT DISPLAY ON THE COMPUTER,,,
SO MANY TIME I COMPLAINT BUT THEY DID NOT RECTIFY IT AND NO ANY COMPANY TECH CAME AND ATTEND THE COMPLAIN,, FROM JAN TO MAY 13 ABOUT 30 TIMES I LODGED THE COMPLAINT BUT IN VAIN,,
I REQUEST THEM IF THEY ARE NOT IN POSITION TO SUPPLY INTERNET IN PORPER SPEED , SO RETURN MY MONEY AND I WILL ARRANGE ANOTHER SUBSTITUTE,,
PLZ TAKE IMMEDIATE ACTION..TO AVOID TO LODGE THE COMPLAINT IN CONSUMER FORUM,,AND OBLIGE ,,
M SAMIUDDIN KHAN,,
CELL.. ********71
Warning! Beam Cable the Worst Local Internet Service In Hyderabad
Since March, I am continuously had a problem and same technician was sent to my home with no proper resolution....
BEAM CABLE IN HYDERABAD IS A LOCAL INTERNET AND THE WORST TO CHOOSE...SERVICES ARE VERY PATHETIC....
I am a beamcable user for 8 to 9 years now. Since it was 24 online client, later now it moved to a portable beam page which is very iritating.. Speed has become less, support is gone for a toss. 24 hours is the ETA to fix the issue however that is not happening. All the technician met they think they are smarter than us and thus they dont take our complains or concerns seriously.
Over phone they are hardly escalating it to the supervisor, previously I was the one who made my family and friends to use beam cable because I liked the service , speed very much. Now the situation is worst.
I have so many tickets open , closed and escalated but the issue is not yet resolved. Now a days there is a power cut and once we get the electricity and try to use internet it wont work. This is happening over a month now and I got really frustated and thus the reason, I am writing it to you. Please look into this matter seriously or users like me will leave beam with bad impression. Our apartments has multiple connections and all of them are facing the same problem. Technician himself confirmed there is battery backup problem but he did not mention when they gonna fix it.
this are only tickets for the month of March 2013
Ticket numbers
1)7973167,
2)7991127,
3)7945224 ,
4) 7973167,
5) ********,
6)7836970
,7) 7991127
8) 7945224;
9) 7973167
10) 7945224
11) 7973167
12)8009953 Do you feel I should pay the bill for March month?
Ticket No : 8067894 (for april month) ; Ticket No : 8275409 ; Ticket No : 8263272 l Ticket No:8075665 ; Ticket No:8075991
Ticket No:8353291;Ticket No:8353275;8410391, ( For May Month)
After looking the count of the ticket numbers.....Technicians and supervisors of Beam Cable has stopped creating Tickets ..and tried to resolve the issue ...personally but it did not worked... ==My issues that I faced so Far
1) Limited or No connectivity
2) No Power Battery Backup (So could not use internet when there was a Power cut)
3)Limited or No connectivity (after power comes back)
4) Request Timed Out / Packet loss ( Slow Internet )
5) Finally Network Cable Unplugged (from last week) (Tech came and resolved it stating that it was switch problem but it happened again, today I called up and he said it is your router problem)
Technician mentioned me its my router problem but the Internet did not work even when I connected the Internet cable directly.
Technicians are not trained...thats y the problem is not yet fixed....
Complains are already registered but no actions has been taken,==